ELEAZAR ANNANG
MURFREESBORO
Summary
Operations professional prepared to leverage extensive experience in operational management to enhance business performance. Expertise in developing and implementing process improvements while fostering collaborative environment to meet organizational goals. Reliable team player with focus on adaptability and achieving targeted results. Proficient in strategic planning and operational efficiency.
Overview
11
11
years of professional experience
Work History
FIELD SERVICE MANAGER
SYSTEM LOGISTICS CORPORATION
08.2021 - Current
- Ensured optimal system performance and maintained customer relationships across 50+ locations in North America
- Developed efficient solutions for warehousing and case picking with operations, design, and engineering skills
- Managed a team of technicians and operations specialists, providing support and guidance for professional development.
- Streamlined field operations for improved efficiency and reduced response times.
- Conducted regular performance evaluations, identifying areas for improvement and implementing corrective actions as needed.
- Increased team productivity with effective scheduling and resource allocation.
OPERATIONS MANAGER
AMAZON LOGISTICS
02.2019 - 07.2021
- Lead and supervise a team of Area Managers (2-5 front-line supervisors depending on location) and 100-300 hourly associates in outbound or inbound operations within the delivery station
- Responsible for the overall safety, quality and performance and customer experience of the operation
- Carry out supervisory responsibilities in accordance with the organization's policies and procedures
- Accountability for meeting and exceeding operational goals
- Strategic planning and forecasting; appraise performance; reward and discipline employees; resolve problems; and address staffing needs
- Mentor, train and develop teammates for career progression and learning
- Ability to develop and share best practices across delivery stations and network
OPERATIONS MANAGER
COCA COLA CONSOLIDATED
05.2017 - 02.2019
- Leads the budgeting and workforce management activities as well as the execution of all logistics functions including, but not limited to, safety and security, in-bound and out-bound management, labor management, talent development, facility, and equipment maintenance, and customer service
- Performs proactive and in-depth evaluation and acts upon the results of key performance indicators such as safety performance, cost per case, inventory shrink percentage, and cases per man-hour
- Manages the efficiencies of a multi-million-dollar, high-volume, automated picking and building system (where present)
- Initiates cross-functional collaboration by conducting a regular cadence of meetings and intentional interaction with business partners in Franchise Operations, Supply Chain Operations, Safety, Risk, Human Resources, Employee Relations, etc
- Supports sales through daily observation of inventory levels to ensure the product is available when needed
- Ensures regular coordination with supply chain analysts to reduce the likelihood of out of stocks while also minimizing inventory days on hand
- Maintains the value of company assets through the proactive administration and prioritization of repairs and upgrades
- Manages the entirety of the facility regarding its security, appearance, and operative functions
- Manages, leads, and motivates a team to deliver results by communicating company goals, safety practices, and deadlines
- Implements continuous improvement methods while maintaining customer focus, and embodying company purpose and values to inspire servant leadership
WAREHOUSE MANAGER
COCA COLA CONSOLIDATED
01.2014 - 05.2017
- Attract, retain, and develop effective Warehouse personnel to ensure an efficient, motivated, and skilled workforce
- Efficiently and accurately deliver bulk orders to fulfill commitment to our customers and support CCBCC sales objectives
- Maintain spending within budget guidelines to support overall financial targets and responsibly employ company resources
- Ensure route trucks and transport assets are efficiently and accurately loaded/unloaded to support the efficient movement of goods and materials to their ultimate destinations
- Manage and control Warehouse Inventory to keep shrink and customer service levels within company standards and control requirements
- Monitor product inventory levels and available sales/production/transportation data to ensure product is available when/where needed to support sales activity
- Ensure the maintenance and security of Warehouse and grounds to meet CCBCC and government sanitation guidelines and preserve and protect company materials and assets
- Lead and Manage Production Warehouse
Education
MBA - Business Analytics
TREVECCA NAZARENE UNIVERSITY
Nashville, TN02.2025
BBA - Information Technology
MIDDLE TENNESSEE STATE UNIVERSITY
Murfreesboro, TN05.2016
Skills
- Inbound and outbound shipments handling
- Warehouse procedures
- Warehouse equipment
- Warehouse software
- Material flow management
- Warehousing strategies development
- Cost management
- Change management
- Process improvement
Accomplishments
- Successfully transitioned 10+ systems for a manual operation to semi-automated operation which improved customer CPH.
- Earned the best performing warehouse Award in 2017 & 2018 for improving cost per case.
Timeline
FIELD SERVICE MANAGER
SYSTEM LOGISTICS CORPORATION
08.2021 - Current
OPERATIONS MANAGER
AMAZON LOGISTICS
02.2019 - 07.2021
OPERATIONS MANAGER
COCA COLA CONSOLIDATED
05.2017 - 02.2019
WAREHOUSE MANAGER
COCA COLA CONSOLIDATED
01.2014 - 05.2017
MBA - Business Analytics
TREVECCA NAZARENE UNIVERSITY
BBA - Information Technology
MIDDLE TENNESSEE STATE UNIVERSITY
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