Eliana Vercellino
Murfreesboro
Summary
Skilled customer service professional with valuable experience in communication and problem solving. Knowledgeable in Microsoft Office products like Outlook, Word and Excel. Experienced in data entry with ability to handle sensitive information with accuracy and integrity. Excels in adapting to fast paced environments and leading team members. Always maintaining a positive attitude to provide exceptional service and foster a productive work environment.
Overview
19
19
years of professional experience
Work History
Shift Lead
Bargain Hunt
11.2020 - 03.2025
- Work with management to develop and organize team to accomplish multiple jobs.
- Completing inventory adjustments and using cognitive skills to solve inventory issues.
- Preparing and completing BOL's for shipping. Using Yard Commander to track trailers available for shipping.
- Working with programs like Power BI to send a report of collaborative accomplishments to supervisors.
- Attend management meetings to analyze and improve daily team performance.
- Tracked receipts, employee hours, and inventory movements.
- Trained and mentored new employees to maximize team performance.
- Cultivated an inclusive workplace culture that fostered teamwork and collaboration among diverse employees.
House cleaning
A Clean Mess
01.2015 - 12.2018
- Loading up materials needed for daily jobs. Cleaning newly constructed homes for multiple builders. Preparing homes for walkthrough.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
- Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
Insurance Agent
State Farm
01.2011 - 08.2014
- Making outbound calls for sale opportunities. Providing complete customer service to existing clients. Meeting with clients to manage finances and sales.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Enhanced client portfolio by identifying and securing new partnerships.
- Increased customer satisfaction with personalized follow-up strategies.
- Implemented strategic sales techniques to maximize profitability and exceed quarterly sales targets consistently.
- Increased sales revenue by implementing effective sales strategies and building strong customer relationships.
Insurance Agent
Allstate
07.2010 - 01.2011
- Built rapport with clients through active listening, empathy, and understanding of their individual needs.
- Navigated multiple systems simultaneously for efficient information retrieval during live calls with customers.
- Educated customers about available services, promotions, or discounts; up-selling products when appropriate.
- Responded to customer requests for products, services, and company information.
- Utilized sales techniques to build customer interest and close sales.
- Collaborated with fellow sales associates to achieve team sales goals consistently each month.
Server
Famous Daves
07.2006 - 07.2010
- Keeping assigned areas stocked and assigned tables clean and ready. Serving tables according to their needs. Taking and putting orders in accurately. Reporting earned tips at the end of the night to management.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
Education
Insurance
State of TN Department of Commerce And Insurance
07.2016
Diploma - undefined
Blackman High
07.2008
Skills
- Problem solving
- Data analyst and entry
- Customer relations
- Scheduling and calendar management
- Phone and email etiquette
- Multitasking Abilities
- Attention to detail
- Microsoft Office Word, Outlook and Excel
- Professionalism and courtesy
- Office management
LANGUAGES
Spanish
English
Timeline
Shift Lead
Bargain Hunt
11.2020 - 03.2025
House cleaning
A Clean Mess
01.2015 - 12.2018
Insurance Agent
State Farm
01.2011 - 08.2014
Insurance Agent
Allstate
07.2010 - 01.2011
Server
Famous Daves
07.2006 - 07.2010
Diploma - undefined
Blackman High
Insurance
State of TN Department of Commerce And Insurance
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