Elisa Piquero Godfrey
Athens
Summary
Dynamic professional with a proven track record as a Customer Service Representative at Athens Insurance Agency and Women’s Tennis Assistant Coach at Tennessee Wesleyan University, excelling in team management and motivational leadership. Bilingual in English and Spanish, I leverage analytical thinking and effective communication to enhance performance and foster strong relationships.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Account Manager/Customer Service Representative
Athens Insurance Agency
04.2021 - Current
- Attended training and educational seminars to enhance knowledge and credentials.
- Coordinated with insurance agents and underwriters to facilitate policy adjustments.
- Organized information by using spreadsheets, databases or word processing applications.
- Developed or analyzed information to assess current or future financial status of firms.
- Prepared detailed reports for upper management on account performance metrics.
Women’s Tennis Assistant Coach
Tennessee Wesleyan University
01.2023 - Current
- Recruited student-athletes of highest caliber to elevate overall team performance.
- Guided players in setting realistic yet challenging personal and professional goals, both on and off the court.
- Organized and led weekly drills to improve physical conditioning, technique, and strategy.
- Developed relationships with local businesses to secure sponsorships for the program.
Education
Executive Master of Science - Business Analytics
Tennessee Wesleyan University
Athens, TN05-2025
Bachelor of Science - Business Administration
Tennessee Wesleyan University
Athens, TN05-2022
Skills
- Analytical thinking
- Effective communication
- Problem-solving
- Leadership
- Motivational experience
- Continuous learner
- Team management
- Customer relationship management
- Computer skills
- Highly organized
Tennis Achievements
- Top 3 player in singles and doubles throughout 4 years at TWU
- Two appearances at the NAIA National Championships – 2021 & 2022
- Conference Runner’s Up – 2022
- ITA All-Academic Team & NAIA Women ITA Scholar-Athlete 2019-2022
- All-AAC Freshman Team – 2019 & All-AAC Second Team – 2021
- South Region Community Service Award Honorable Mention – 2020
Certification
- Google Certificate of The Fundamentals of Digital Marketing
- Certificate of The National Society of Leadership and Success
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Women’s Tennis Assistant Coach
Tennessee Wesleyan University
01.2023 - Current
Account Manager/Customer Service Representative
Athens Insurance Agency
04.2021 - Current
Executive Master of Science - Business Analytics
Tennessee Wesleyan University
Bachelor of Science - Business Administration
Tennessee Wesleyan University
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