ELISHA WILLIAMS
Memphis
Summary
Determined professional eager to apply financial knowledge and sales negotiation skills while equally maintaining long-term relationships. Collaborative individual who communicates with tact and diplomacy to internal and external customers. Researches and pursues new sales prospects to build strong base of branch clientele.
Overview
11
11
years of professional experience
Work History
Relationship Banker II
Trustmark Bank
07.2025 - Current
- Strengthened client relationships through tailored financial solutions and proactive communication.
- Recommended banking products based on customer needs, enhancing satisfaction and loyalty.
- Improved efficiency by streamlining account opening processes and reducing client wait times.
- Ensured asset protection by monitoring accounts for potential fraud and security breaches.
- Resolved customer complaints effectively, maintaining high satisfaction and loyalty levels.
- Collaborated with team members to consistently achieve sales targets and enhance performance.
Educator
Memphis Shelby County Schools
09.2021 - 06.2025
- Increased student learning outcomes by 80% through behavior reinforcement strategies.
- Maintained a safe and organized classroom environment at all times.
- Boosted parental attendance by 40% through a new engagement program.
- Enhanced class average scores by 18% through clear learning objectives.
- Facilitated hands-on learning to improve student self-esteem and life skills.
- Administered assessments to evaluate and track student understanding of material.
Site Engagement Coordinator
Neighborhood Christian Centers, Inc.
12.2020 - 09.2021
- Increased community program enrollment by 30%, enhancing local engagement.
- Managed daily operations for a team serving an underserved community.
- Executed outreach programs aiding families and children in need.
- Coordinated events promoting various community programs and initiatives.
- Delivered weekly and monthly analytical reports for board discussions.
- Devised strategic solutions addressing community challenges and issues.
Licensed Life Insurance Agent
PHP Agency
08.2019 - 03.2020
- Provided insurance policies and plans for families to ensure that their families are secure after they expire.
- Provided beneficial and affordable living benefit services to families.
- Communicated with individuals and families while building authentic relationships.
Communications Coordinator
National Civil Rights Museum
03.2015 - 06.2019
- Increased online engagement by 40% through strategic communication for key events.
- Contributed content across social media channels and wrote newsletters and press releases.
- Promoted events and news to community using social media followings effectively.
- Directed summer youth employment, doubling participants' skills in Marketing and Communications.
- Analyzed media coverage, achieving a 20% increase in audience reach within 6 months.
- Automated filing system for receipts, reducing processing time by 30%.
Education
Master of Science - Marketing
Southern New Hampshire University
Manchester, NH11-2022
Bachelor of Arts - Journalism
University of Memphis
Memphis, TN05-2015
Skills
- Relationship building and management
- Customer Service-oriented
- Cash handling
- Community relations
- Public Relations
Timeline
Relationship Banker II
Trustmark Bank
07.2025 - Current
Educator
Memphis Shelby County Schools
09.2021 - 06.2025
Site Engagement Coordinator
Neighborhood Christian Centers, Inc.
12.2020 - 09.2021
Licensed Life Insurance Agent
PHP Agency
08.2019 - 03.2020
Communications Coordinator
National Civil Rights Museum
03.2015 - 06.2019
Master of Science - Marketing
Southern New Hampshire University
Bachelor of Arts - Journalism
University of Memphis