Elizabeth Benjamin
Kingsport,TN
Summary
Efficient Certified Medical Assistant with experience in patient care and medical administration within healthcare settings. Proficient in performing vital sign assessments, assisting with examinations, and managing medical records. Demonstrated ability to enhance patient experiences through effective communication and support. Holds multiple certifications, including CCMA and BLS, with a strong foundation in medical billing and coding. Committed to delivering high-quality care and optimizing patient outcomes. Willing to relocate: Anywhere
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant (CMA)
State of Franklin Healthcare Associates
Johnson City, TN
02.2023 - Current
- Perform administrative duties such as answering phones, scheduling appointments, and maintaining medical records
- Assist physicians with patient examinations and treatments
- Prepare and administer medications as directed by a physician
- Collect and prepare laboratory specimens
- Perform basic laboratory tests
- Instruct patients about medication and special diets
- Prepare patients for x-rays, blood work, and other procedures
- Take and record vital signs and medical histories
- Sterilize medical instruments
- Document patient care services by charting in patient and department records
Billing Specialist
Asheville Endocrinology
Asheville, NC
10.2022 - 03.2023
- Preparing and submitting clean claims to various insurance payers
- Claim error resolution; initiate communication needed to resolve claim issues, monitor until issues are resolved, escalating as needed
- Track rejections and recommend improvements for billing
- Insurance and patient billing, insurance follow-up, cash management and payment variance management
Sales Representative
SKIP WHITE PERFORMANCE
Kingsport, TN
- Achieved 120% monthly sales quota, generating 600K in monthly revenue
- Averaged a 95% close rate and 104% conversion rate for reoccurring revenue
- Grew book of business 50% in initial 6 months, opening accounts in new territories and closely tracking sales pipeline
- Expanded monthly sales from 300K to 600K by developing strong online presence and gaining new prospects through cold calling
- Recognized as high performer in completing 100+ daily outbound calls producing 20% conversion rate
- Expedite resolution of customer problems and complaints by issuing refunds or correcting issues in a timely manner
- Exceeded sales quota daily by 50% or more by being diligent
- Teamed with channel partners to build pipeline and close deals
Education
Nursing - Certificate
Northeast State Community College
Kingsport, TN12-2023
Medical Billing & Coding - Certificate
Purdue University Global
Lafayette, IN09-2022
Pharmacy Technician Pharmacy - Certificate
Mountain Empire Community College
05-2011
Certification
- (NHA) CCMA Certification December 2023 to Present
- Pharmacy Technician Certification
- BLS Certification November 2025 to October 2027
- (AAMA)Medical Billing & Coding Certification
Timeline
Certified Medical Assistant (CMA)
State of Franklin Healthcare Associates
02.2023 - Current
Billing Specialist
Asheville Endocrinology
10.2022 - 03.2023
Pharmacy Technician Pharmacy - Certificate
Mountain Empire Community College
Sales Representative
SKIP WHITE PERFORMANCE
Nursing - Certificate
Northeast State Community College
Medical Billing & Coding - Certificate
Purdue University Global