Elizabeth Carroll
Murfreesboro
Summary
Results-driven hospitality and operations leader with 10+ years of progressive restaurant leadership experience and a proven history of advancing from frontline operations to multi-unit regional leadership. Experienced in overseeing operations across multiple markets, developing high-performing leaders, improving operational consistency, driving sales growth, and executing large-scale initiatives.
Currently responsible for multi-state restaurant operations, leadership development, staffing strategy, financial performance, guest experience, and operational execution across Tennessee, Texas, and North Carolina locations. Recognized for building strong teams, developing future leaders, and creating sustainable operational improvements.
Overview
12
12
years of professional experience
Work History
Regional Director of Operations
The Goat Restaurant & Bar
Nashville, TN
10.2025 - Current
- Provide operational leadership for multiple locations across Tennessee, Texas, and North Carolina.
- Drive operational consistency, guest experience, and performance improvement.
- Streamlined operational processes across multiple locations to enhance efficiency and service quality.
- Standardized operational procedures across all regional locations to ensure consistency in quality and performance.
- Lead General Managers and Kitchen Managers through coaching and accountability.
- Developed and implemented training programs for staff, enhancing performance and elevating customer satisfaction.
- Spearheaded strategic planning sessions to set goals and drive continuous improvement across regions.
- Partner with executive leadership on operational initiatives and company projects.
- Collaborated with other Regional Directors to share best practices, align strategies, and foster a spirit of teamwork across the organization.
Senior General Manager
The Goat Restaurant & Bar
Murfreesboro, TN
07.2025 - 10.2025
- Directed daily operations to enhance guest satisfaction and streamline service efficiency.
- Implemented strategic initiatives to optimize menu offerings and increase revenue streams.
- Mentored management team, fostering culture of continuous improvement and leadership development.
- Analyzed market trends to inform business decisions and drive competitive advantage.
- Supported multiple locations during transition to regional leadership, enhancing operational consistency.
General Manager
The Goat Restaurant & Bar
Murfreesboro, TN
05.2023 - 07.2025
- Developed and implemented strategies to increase sales and profitability.
- Developed and implemented strategic marketing initiatives to drive restaurant traffic and revenue growth.
- Oversaw daily operations to ensure optimal guest experience and service quality.
- Trained and mentored management team, fostering a culture of accountability and excellence.
- Analyzed financial reports to identify trends and inform decision-making for operational improvements.
- Managed inventory levels, reducing waste through effective ordering and storage practices.
- Conducted performance evaluations, providing constructive feedback to enhance staff development.
- Collaborated with culinary team to refine menu offerings based on customer preferences and seasonal ingredients.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Assistant General Manager
The Goat Restaurant & Bar
Murfreesboro, Tennessee
03.2021 - 05.2023
- Supported General Manager in overseeing daily operations to ensure efficiency and adherence to standards.
- Managed daily operations and monitored activities to guarantee compliance with SOPs and safety regulations.
- Analyzed monthly Profit and Loss (P&L) statements to pinpoint areas for operational enhancement.
- Streamlined operational processes to enhance service efficiency and guest satisfaction.
- Scheduled shifts to minimize labor costs and drive productivity.
- Interviewed, hired and trained new employees to elevate team performance and knowledge base.
- Trained and developed leaders from within to fill team roles and senior positions with quality workers.
- Evaluated training needs and conducted performance reviews to drive staff development.
- Resolved problems, provided open communication and recommended discipline and terminations.
- De-escalated employee disputes using advanced mediation techniques for minimal staff complaints.
- Proposed procedural improvements to align operations with business goals and optimize workflows.
- Led staff training initiatives, fostering a culture of excellence and teamwork among employees.
General Manager
Old Chicago
FRANKLIN, TN
05.2020 - 03.2021
- Recognized for excellence in building and motivating management and hourly teams.
- Managed team performance through appraisals and promotion recommendations to enhance overall operational effectiveness.
- Held associates accountable for meeting established operational guidelines, brand standards, customer service expectations, and company policies.
- Implemented strategies to reduce inventory loss and enhance financial performance by ensuring compliance with safety, loss prevention, and cash-handling guidelines.
- Analyzed store reports to assess performance, identify sales opportunities, and minimize controllable expenses.
- Monitored compliance with operational guidelines to ensure consistent service quality. to operational guidelines, brand standards and service expectations.
- Interacted with customers on sales floor to build rapport and offer product expertise.
Assistant Manager
Old Chicago
Franklin, TN
05.2019 - 03.2020
- Hired, trained, and coached 50+ staff members on guest satisfaction, menu knowledge, and health & safety measures.
- Set expectations and modeled excellent service by projecting a positive attitude and enthusiasm toward the job, company, and customers.
- Ensured all guests received friendly, quick, and efficient service.
- Maintained focus on promoting and driving sales, including the execution of next season planning.
- Designed staff engagement initiatives, including games and projects, to boost reward signups.
- Partnered with the Bar Manager to establish and communicate key performance metrics and expectations regarding sales, visual merchandising, loss prevention, and safety.
- Ensured secure handling of cash to maintain financial integrity.
- Analyzed productivity reports, assisting in managing performance.
- Attended store walkthroughs with the management team and implemented recommendations.
- Reported losses, employee behavioral issues, customer complaints, and other significant issues to upper-level management.
- Assisted the General Manager in administering policies and practices in areas such as human resources, compliance, safety, and quality assurance.
- Cultivated positive working relationships with team members, management, and guests to foster a collaborative environment.
Supervisor
Old Chicago
Murfreesboro, TN
04.2018 - 05.2019
- Supervised floor and kitchen operations during shifts.
- Delegated tasks to team members based on individual strengths.
- Resolved guest concerns to enhance overall satisfaction.
- Created FOH schedules to optimize staff coverage.
- Processed cash transactions accurately.
- Training process before becoming a salary manager.
Server/Bartender
Old Chicago
Murfreesboro, TN
09.2014 - 04.2018
- Traveled country as New Restaurant Opener, training FOH staff in service standards and operational efficiency.
- Welcomed guests warmly upon arrival, creating a positive first impression.
- Assisted guests in selecting menu items tailored to preferences and dietary needs, improving customer satisfaction.
- Entered orders, delivered food and beverages, and processed payments.
- Used POS system to accurately input orders and process payments.
- Uphold high sanitation and safety standards while delivering and serving food.
- Gained familiarity with menu ingredients and cooking processes to respond to customer inquiries.
- Fostered fun atmosphere and family-style work environment, enhancing team morale and collaboration.
Education
High School Diploma -
Siegel High School
Murfreesboro, TN05-2014
Skills
- Budget management
- Project scheduling
- Operational efficiency
- Data analysis
- Workforce planning
- Performance reviewing
- Policy administration
- Staff development
- Cross-team collaboration
- Leadership development
- Teamwork and collaboration
- Time management
- Problem-solving
- Customer service
Accomplishments
- Supervised team of 280+ staff members.
Timeline
Regional Director of Operations
The Goat Restaurant & Bar
10.2025 - Current
Senior General Manager
The Goat Restaurant & Bar
07.2025 - 10.2025
General Manager
The Goat Restaurant & Bar
05.2023 - 07.2025
Assistant General Manager
The Goat Restaurant & Bar
03.2021 - 05.2023
General Manager
Old Chicago
05.2020 - 03.2021
Assistant Manager
Old Chicago
05.2019 - 03.2020
Supervisor
Old Chicago
04.2018 - 05.2019
Server/Bartender
Old Chicago
09.2014 - 04.2018
High School Diploma -
Siegel High School