Elizabeth Chavez
Manchester
Summary
Detail oriented bilingual customer service and administrative professional with experience in high-volume office operations within staffing and call center environments. Expertise in front desk management, onboarding coordination, and customer support. Actively expanding knowledge in payroll and human resources. Aiming to contribute to a full-time Guest Services, Administrative, or HR Support role with opportunities for long-term growth.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist/HR & Admin Support
Express Employment Professionals
Murfreesboro
08.2024 - Current
- Serve as first point of contact for clients, applicants, and associates in a busy staffing office
- Manage high-volume phone calls, greet visitors, and provide general administrative support
- Assisted associates with payroll-related questions and payment method setup.
- Prepare and distribute onboarding and employment documents using DocuSign
- Coordinated new hire orientations by communicating schedules, dress code, job expectations, and reporting instructions to ensure seamless onboarding
- Administer pre-employment drug screenings according to company procedures
- Provide initial assistance and documentation support for workplace injury situations following HR guidelines
- Maintain confidential employee files and update internal systems with accurate information
- Provided resume guidance and employment readiness support to job seekers, improving their chances of securing employment
- Coordinated internal company events across multiple branch locations, managing logistics, scheduling, and ticket purchasing to enhance employee engagement
- Support recruiters and office leadership with scheduling and daily operational tasks
- Answered client inquiries and provided information about services professionally.
Front Desk Receptionist /Lead Administrative Support Assistant
El Aguila
Nolensville
04.2021 - 01.2023
- Provided front desk and administrative support in a high-volume tax and insurance office
- Assisted primarily Spanish-speaking clients with questions related to tax preparation and required government documentation
- Reviewed I-9 and 1099 forms for completeness and accuracy prior to processing
- Educated clients on tax procedures and documentation requirements, fostering understanding and compliance
- Streamlined organization and entry of business expense receipts and financial information into systems, ensuring accuracy for tax filing
- Coordinated appointment scheduling, managed office calendars, and handled inbound calls, enhancing office efficiency
- Maintained confidentiality of sensitive financial and personal information
- Supported daily office operations and maintained a professional, welcoming client experience
Bilingual Customer Service Agent
Sitel Call Center
Knoxville
02.2020 - 01.2021
- Handled continuous inbound calls assisting patients using diabetes monitoring devices and testing supplies
- Troubleshot device issues step-by-step while guiding customers through proper meter use and blood glucose testing procedures
- Verified insurance coverage and coordinated with medical providers and doctor offices regarding prescriptions and equipment orders
- Processed supply requests including test strips and replacement monitors
- Educated customers on updated products and recommended newer monitoring devices, supporting sales and customer retention
- Maintained accurate documentation of customer interactions and ensured compliance with privacy guidelines
- Delivered bilingual customer support in fast-paced call center environment
Education
GED -
West High School
Knoxville, TN05-2020
Skills
- Phone etiquette
- Document management
- Payroll Support
- Appointment scheduling
- I-9 verification
- Customer relationship management
- Bilingual communication
- Team collaboration
- Training support
- Problem solving
- DocuSign management
- Event coordination
- Onboarding support
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Microsoft Teams
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Front Desk Receptionist/HR & Admin Support
Express Employment Professionals
08.2024 - Current
Front Desk Receptionist /Lead Administrative Support Assistant
El Aguila
04.2021 - 01.2023
Bilingual Customer Service Agent
Sitel Call Center
02.2020 - 01.2021
GED -
West High School