Elizabeth Edwards
Murfreesboro
Summary
Clinical social work professional with strong background in providing comprehensive mental health services. Adept at crisis intervention, case management, and developing tailored treatment plans. Consistently collaborates with multidisciplinary teams to achieve positive outcomes for clients. Known for adaptability, reliability, and deep commitment to client well-being.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Autism Care Advocate
Optum
05.2025 - Current
- Utilize critical thinking skills when evaluating complex cases involving multiple diagnoses or treatments.
- Assess patient's behavioral health conditions to determine appropriate treatments or services.
- Perform utilization review activities, including pre-authorization and concurrent reviews of services to ensure that medical necessity criteria are met.
- Collaborate with providers to develop appropriate care plans for members and patients that meet their individual needs while optimizing resources available.
- Assess provider requests for authorization of services utilizing clinical judgement and evidence based guidelines.
- Advocate for member needs by coordinating care plans and resources for optimal outcomes.
Social Work Manager
TrustPoint Hospital
Murfreesboro, TN
01.2023 - 04.2025
- Led interdisciplinary team meetings to enhance patient care planning and coordination.
- Developed and implemented comprehensive treatment plans tailored to individual patient needs.
- Mentored and supervised junior social workers, fostering professional development and skill enhancement.
- Spearheaded quality improvement initiatives to optimize service delivery and client satisfaction.
- Collaborated with community organizations to establish resource networks for at-risk populations.
- Managed crisis interventions, ensuring timely support for patients in acute distress situations.
- Mentored junior social workers, providing guidance on best practices and professional development opportunities.
- Initiated cross-departmental collaborations, enhancing communication between teams involved in client care planning processes.
- Evaluated program effectiveness using data-driven approaches, leading to improved service delivery outcomes.
- Conducted performance evaluations for social work staff members, identifying areas of strength as well as opportunities for growth and improvement.
- Enhanced client satisfaction by implementing effective case management strategies and streamlining service delivery.
Psychiatric Social Worker
TrustPoint Hospital
Murfreesboro, TN
02.2019 - 01.2023
- Developed and implemented individualized treatment plans for clients with diverse psychiatric conditions.
- Conducted comprehensive assessments to evaluate patient needs and formulate effective interventions.
- Facilitated group therapy sessions, promoting peer support and enhancing social skills among participants.
- Collaborated with multidisciplinary teams to coordinate care and ensure holistic treatment approaches.
- Provided crisis intervention services, de-escalating situations and ensuring patient safety in high-stress environments.
- Advocated for patients' needs during treatment planning discussions, ensuring their voices were heard in care decisions.
- Helped clients develop new coping mechanisms and techniques to drive behavior modification.
- Assisted clients in identifying appropriate housing solutions that supported their ongoing recovery journey.
- Reduced hospital readmissions by providing thorough discharge planning and follow-up care for patients transitioning back into the community.
Mental Health Counselor
Skyline Madison Campus
Madison
03.2017 - 04.2019
- Educated families about available community resources and supports for individuals with mental health challenges
- Facilitated group therapy sessions focusing on topics such as coping skills, anger management, and interpersonal relationships
- Provided crisis counseling services to individuals in need of immediate intervention
- Established trusting relationships with clients through active listening, empathy, respect, and genuine concern for their wellbeing
- Implemented evidence-based therapeutic techniques to enhance patient outcomes.
- Reduced crisis intervention needs by proactively monitoring patient progress and adjusting treatment approaches as necessary.
Adult Case Manager
Mental Health Cooperative
Gallatin
01.2016 - 12.2017
- Coordinated care plans for clients, ensuring alignment with individual needs and treatment goals.
- Facilitated crisis intervention sessions, promoting safety and immediate support for at-risk individuals.
- Developed and maintained strong relationships with community resources to enhance client access to services.
- Conducted comprehensive assessments to identify mental health needs and formulate appropriate service strategies.
- Advocated for clients' rights, ensuring equitable access to mental health resources and services within the community.
- Developed strong rapport with clients, fostering trust and open communication.
- Conducted thorough assessments, identifying specific needs and appropriate services for each client.
- Served diverse populations including adults with addiction issues, mental health disorders, homelessness challenges or other barriers to social stability.
Education
Masters of Science - Social Work
University of Tennessee College of Social Work
TN05-2018
Bachelor of Social Work - undefined
Middle Tennessee State University
TN12-2014
Skills
- Problem-solving
- Team collaboration
- Verbal and written communication
- Patient education
- Relationship building
- Eligibility determination
- Intake assessment
- Multidisciplinary team collaboration
- Crisis assessment and intervention
- Intervention planning
- Motivational interviewing
- Team leadership
- Staff training and development
Certification
Tennessee: Licensed Clinical Social Worker (#9126)
Kansas: Licensed Specialist Clinical Social Worker (#07206)
Georgia: Clinical Social Worker (#CSW010100)
Timeline
Autism Care Advocate
Optum
05.2025 - Current
Social Work Manager
TrustPoint Hospital
01.2023 - 04.2025
Psychiatric Social Worker
TrustPoint Hospital
02.2019 - 01.2023
Mental Health Counselor
Skyline Madison Campus
03.2017 - 04.2019
Adult Case Manager
Mental Health Cooperative
01.2016 - 12.2017
Bachelor of Social Work - undefined
Middle Tennessee State University
Masters of Science - Social Work
University of Tennessee College of Social Work