Elizabeth J. Matusiewicz
Knoxville
Summary
Results-driven Patient Access Operations Manager with extensive experience at UHS, Inc., recognized for implementing strategic process improvements that enhance operational efficiency. Expertise in policy development and fostering interdepartmental collaboration, ensuring compliance with quality standards. Proven ability to drive team performance and engagement through effective leadership.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
Work History
Patient Access Operations Manager
UHS, Inc
Knoxville
10.2023 - Current
- Implemented process improvements to enhance operational efficiency and reduce waste.
- Developed operational policies to maintain compliance and ensure safety standards.
- Facilitated communication between departments to promote collaboration and problem-solving.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Developed and implemented operational procedures to ensure quality standards are met.
Emergency Dept-Patient Access Manager
UHS, Inc.
Knoxville
02.2021 - Current
- Manage and schedule 33 registration employees, including payroll
- Coordinate with nursing staff in process changes
- Policy and procedure writing
- Coordinate retro billing updates with Patient Accounts (Billing Office)
- Introduce and revise standard work guides
- Develop and update spreadsheets and databases to track, analyze, and report on registration errors
- Coach new employees on administrative procedures, company policies, and performance standards
- Develop new processes around in-room registration and collections
- Conduct employee Pay for Performance reviews
- Attend daily Rev Cycle huddles
- Represent E.D. in Financial Counselor huddles
Emergency Dept-Patient Access Supervisor
UHS, Inc.
Knoxville
04.2018 - 01.2021
- Manage and schedule 25 registration employees
- Coordinate with nursing staff in process changes
- Policy and procedure writing
- Coordinate retro billing updates with Patient Accounts
- Introduce and revise standard work guides
- Develop and update spreadsheets and databases to track, analyze, and report on registration errors
- Coach new employees on administrative procedures, company policies, and performance standards
Patient Access Specialist
UHS, Inc.
Knoxville
01.2017 - 04.2018
- Provides logistical support for programs, meetings, and events, including room reservations, agenda preparation, and calendar maintenance
- Offered department-wide Cerner support and training, including troubleshooting issues and optimizing usage
- Coordinated with Human Resources to process payroll deductions
- Registration error reporting (Concerto)
- Worked in Kronos Time and Attendance System
Patient Access Coordinator
UHS, Inc.
Knoxville
03.2012 - 01.2017
- Identified process improvements in the day-to-day functioning of the department
- Developed Emergency Dept Patient Access PRN schedules
- Coordinated with the Information Systems team and nursing to accurately process Cerner systems downtime
- Provided disaster training for Patient Access team members
Education
MBA - Healthcare Admin
King University
Bristol, TN12.2021
B.S. - Healthcare Administration
King University
Bristol, TN 08.2018 - 12.2019
Doctorate - Public Health
Capella University
08.2023 - Current
Skills
- Leadership
- Communication
- Critical thinking
- Active listening
- Adaptability
- Decision-Making
- Ethical Judgement
- Coordination
- HIPAA Compliance
- Electronic Health Records (Cerner)
- Training: New hire onboarding
- Mentoring: Help team supervisors with decision-making
- Teamwork: Help to bridge the gaps between Patient Access, clinical staff, and Patient Accounts
- Presentations: Provide information on new processes and patient experience
- Ability to maintain working relationships with IT, Telecommunications, HR, and other departments within the organization
- Policy writing
- Team leadership
- Interdepartmental collaboration
- Quality assurance
- Compliance adherence
- Process improvement
- Effective communication
- Conflict resolution
- Management
References
Available upon request
Projects
Cerner scheduling Experian RQA Patient Experience Team A.P. Sign/DTI implementation in the ED MSP Audit
Oracle Health Patient Accounting System implementation
Leadership Experience
- Serve on the Front-End Revenue Cycle Committee as a representative for Patient Access
- Nominated for and received a certificate for leadership called Trails to Wisdom
- Nominated in 2020 and 2021 for the Lean for Healthcare course-canceled due to COVID
- Earned a certificate in leadership and management through a training course for U.T. Medical Center
- Completed Crucial Conversations Course in 2021
Communication Skills
New hire onboarding, Help team supervisors with decision-making, Help to bridge the gaps between Patient Access, clinical staff, and Patient Accounts, Provide information on new processes and patient experience, Ability to maintain working relationships with I.T., Telecommunications, H.R., and other departments within the organization
Timeline
Patient Access Operations Manager
UHS, Inc
10.2023 - Current
Doctorate - Public Health
Capella University
08.2023 - Current
Emergency Dept-Patient Access Manager
UHS, Inc.
02.2021 - Current
B.S. - Healthcare Administration
King University
08.2018 - 12.2019
Emergency Dept-Patient Access Supervisor
UHS, Inc.
04.2018 - 01.2021
Patient Access Specialist
UHS, Inc.
01.2017 - 04.2018
Patient Access Coordinator
UHS, Inc.
03.2012 - 01.2017
MBA - Healthcare Admin
King University