Elizabeth Lane
Kingsport,TN
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service or data entry position. Ready to help team achieve company goals.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Service Manager
Molcajetesmexicangrill
06.2005 - 09.2018
- Supervised daily operations to ensure exceptional customer service and satisfaction.
- Trained and mentored staff on service protocols and menu knowledge.
- Implemented efficient scheduling to optimize labor resources during peak hours.
- Resolved customer complaints promptly, enhancing overall dining experience.
- Monitored inventory levels, coordinating timely reorders to maintain stock availability.
- Conducted regular team meetings to improve communication and operational efficiency.
- Collaborated with kitchen staff to streamline food preparation processes for faster service.
- Analyzed customer feedback to identify areas for improvement in service delivery.
- Resolved customer complaints in professional and timely manner.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
Server
Molcajetesmexicangrill
06.2005 - 09.2018
- Provided excellent customer service, ensuring a positive dining experience for guests.
- Assisted in menu presentations, accurately describing dishes and beverage pairings to patrons.
- Learned and adhered to food safety standards, maintaining cleanliness in work areas.
- Collaborated with kitchen staff to ensure timely order delivery and guest satisfaction.
- Managed cash register operations, processing transactions efficiently and accurately.
- Adapted quickly to fast-paced environments, handling multiple tables effectively during peak hours.
- Engaged with customers to address inquiries and resolve any issues promptly.
- Participated in team meetings to discuss service improvements and share feedback on operations.
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Customer Service Representative
Compaq Computer
07.1999 - 07.2010
- Resolved customer inquiries and issues through effective communication and problem-solving skills.
- Assisted customers in navigating product features and troubleshooting technical problems.
- Documented customer interactions accurately using CRM software to maintain service records.
- Collaborated with team members to streamline response times and enhance overall customer satisfaction.
- Participated in training sessions to improve product knowledge and service delivery techniques.
- Managed high-volume calls while maintaining professionalism and efficiency in service delivery.
- Provided feedback on common customer concerns to improve support processes and product usability.
- Conducted follow-up calls to ensure resolution of issues and reinforce positive customer relationships.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Participated in training programs to enhance product knowledge and customer service skills.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Answered up to 50 calls a day.
- Helped solve numerous issues daily
Education
Diploma - Cosmetology
Daniel Boone High School
Gray, Tn 2000
Skills
- Friendly, positive attitude
- Customer service
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Excellent communication
- Critical thinking
- Computer skills
- Organizational skills
- Calm under pressure
- Active listening
- Problem resolution
- Verbal communication
- Decision-making
- Organization and time management
Timeline
Service Manager
Molcajetesmexicangrill
06.2005 - 09.2018
Server
Molcajetesmexicangrill
06.2005 - 09.2018
Customer Service Representative
Compaq Computer
07.1999 - 07.2010
Diploma - Cosmetology
Daniel Boone High School
Similar Profiles
Ana SolorioAna Solorio
Waitress Supervisor at MolcajetesmexicangrillWaitress Supervisor at Molcajetesmexicangrill
Ernesto OrocioErnesto Orocio
Waiter at MolcajetesmexicangrillWaiter at Molcajetesmexicangrill
PEYTON HOLDERPEYTON HOLDER
Shift Manager/Team Leader at Just Jump Trampoline ParkShift Manager/Team Leader at Just Jump Trampoline Park
Sydney ByrdSydney Byrd
Customer Service Representative at Advanced Call Center Technologies, LLCCustomer Service Representative at Advanced Call Center Technologies, LLC
Elizabeth CruthersElizabeth Cruthers
Lead Coordinator at Ridgecrest Conference CenterLead Coordinator at Ridgecrest Conference Center