Elizabeth Lugo
Columbia
Summary
A dedicated nursing student with a strong background in customer service and team leadership. Experience as a sales associate, restaurant hostess, and assistant manager has developed strong multitasking, communication, and problem-solving skills—essential for providing quality patient care. Passionate about adaptability and compassionate care, I am eager to contribute to a clinical setting while continuing to grow as a future nurse.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Associate
Aerie By American Eagle
Nashville
10.2022 - 02.2025
- Assessed customer needs to provide assistance and information on product features.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Greeted customers to determine wants or needs.
- Developed trusting relationships with customers by making personal connections.
- Greeted customers and provided exceptional customer service.
- Engaged customers in friendly, professional dialogue to determine needs.
Assistant Manager
Don Pepe's Mexican Restaurant
Franklin
05.2023 - 05.2024
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Communicated regularly with customers to gain insights into their needs.
- Collaborated with management on developing strategic plans for achieving business goals.
- Reviewed completed work to verify consistency, quality, and conformance.
- Delegated work to staff, setting priorities and goals.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Ensured compliance with safety regulations and company policies.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Restaurant Hostess
Don Pepe's Mexican Grill
Columbia
04.2019 - 08.2022
- Coordinated dining room staff workflow to foster prompt and courteous service.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Managed reservations, waitlists, and special requests for large parties.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Built positive relationships with other front-of-house and kitchen staff.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Monitored dining room activity to ensure all guests were receiving optimal service.
Education
High School Diploma -
Columbia Academy
Columbia, TN05-2022
Bachelor of Science - Nursing
Lipscomb University
Nashville, TNSkills
- Task prioritization
- Team collaboration
- Effective communication
- Compassionate care
- High-pressure problem solving
- Active learning
Certification
- Basic Life support Program (BLS) (American Heart Association, 2024)
Languages
Spanish
Limited
Clinical Experience
- TriStar Southern Hills Medical Center, Nashville TN- Foundations of Professional Nursing
- Vanderbilt Psychiatric Hospital, Nashville TN- Mental Health Nursing
- Ascension Saint Thomas Hospital Midtown, Nashville TN- Family Nursing and Women's Health
- Ascension Saint Thomas Hospital Midtown, Nashville TN- Comprehensive Adult Health Nursing 1
Timeline
Assistant Manager
Don Pepe's Mexican Restaurant
05.2023 - 05.2024
Sales Associate
Aerie By American Eagle
10.2022 - 02.2025
Restaurant Hostess
Don Pepe's Mexican Grill
04.2019 - 08.2022
High School Diploma -
Columbia Academy
Bachelor of Science - Nursing
Lipscomb University
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