Elizabeth Martin
Knoxville
Summary
Cheerful, always ready to help team members by taking on additional tasks. Skilled at making customers feel welcome and answering any concerns. Efficiently maintain all service standards and follow safe service regulations. Offering years of experience in settings.
Overview
14
14
years of professional experience
Work History
Receptionist
Ravens Nest Salon
04.2025 - 02.2026
- Managed front desk operations, greeting clients and ensuring a welcoming atmosphere.
- Scheduled appointments efficiently, optimizing stylist calendar.
- Streamlined communication processes with clients, ensuring timely responses to inquiries and effective resolution of concerns.
- Maintained accurate records of client visits and services rendered for operational efficiency
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Corresponded with clients through email, telephone, or postal mail.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
Concierge
Salon Yeager
10.2022 - 04.2025
- Managed guest inquiries and provided tailored recommendations for services.
- Coordinated appointment scheduling and maintained accurate records of client preferences.
- Developed strong relationships with clients, enhancing customer loyalty and engagement.
- Trained new staff on service protocols and customer interaction best practices.
- Streamlined check-in processes to improve efficiency and guest satisfaction.
- Oversaw daily operations, ensuring compliance with company policies and standards.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality experiences.
Call Center Representative
Salon Visage
06.2022 - 09.2022
- Managed high-volume inbound calls to ensure outstanding customer service and satisfaction.
- Assisted clients in scheduling appointments using salon management software.
- Resolved customer inquiries and complaints, enhancing overall client experience.
- Trained new team members on call handling procedures and customer interaction techniques.
- Monitored call performance metrics, identifying areas for process improvement and efficiency gains.
- Developed scripts for common inquiries, standardizing communication across the team.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
- Exhibited high energy and professionalism when dealing with clients and staff.
Server
Downtown Grill & Brewery
05.2022 - 06.2022
Server
Peros On The Hill
01.2022 - 03.2022
- Delivered exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely service and order accuracy.
- Managed multiple tables efficiently while maintaining high service standards.
- Trained new servers on menu items and restaurant protocols for optimal performance.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Hostess
DEA Corporation
01.2015 - 10.2021
- Assessed guest sobriety and swiftly reported any issues to management, fostering a secure environment for patrons.
- Facilitated effective communication with guests by managing inquiries and service requests via in-person and telephone channels.
- Resolved customer inquiries through effective phone communication, ensuring accurate information was provided.
- Established a friendly atmosphere through enthusiastic and warm greetings to customers.
- Developed positive customer relationships through proactive assistance and the creation of an inviting space.
Customer Service Cashier
Seafood Markets Ltd.
09.2014 - 11.2014
- Maintained reports of transactions and greeted customers when entering and leaving establishment.
- Counted money in drawers at beginning and end of each shift.
- Maintained customer satisfaction while handling product returns quickly and professionally.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Served needs of more than customers in busy environment.
FreeLance Cleaning
Cleaner
03.2012 - 10.2014
- Maintained excellent attendance record, consistently arriving to work on time.
- Developed team communications
- Increased customer satisfaction by resolving issues.
Customer Service Representative
Year
11.2013 - 04.2014
- Answered constant flow of customer calls
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
Education
GED -
Seymour High School
Seymour, TNSkills
- Problem solving skills
- Theoretical problem-solving experience
- Communications
- Customer service
- Organization
- Greeting customers
Timeline
Receptionist
Ravens Nest Salon
04.2025 - 02.2026
Concierge
Salon Yeager
10.2022 - 04.2025
Call Center Representative
Salon Visage
06.2022 - 09.2022
Server
Downtown Grill & Brewery
05.2022 - 06.2022
Server
Peros On The Hill
01.2022 - 03.2022
Hostess
DEA Corporation
01.2015 - 10.2021
Customer Service Cashier
Seafood Markets Ltd.
09.2014 - 11.2014
Customer Service Representative
Year
11.2013 - 04.2014
FreeLance Cleaning
Cleaner
03.2012 - 10.2014
GED -
Seymour High School