Elizabeth Oliver
Dover
Summary
Personable and adaptable individual with knack for delivering exceptional customer service and creating memorable dining experiences. Possesses strong understanding of menu offerings and food handling protocols, along with solid multitasking and communication skills. Able to contribute to positive dining atmosphere and ensure guest satisfaction.
Overview
4
4
years of professional experience
Work History
Server, Banquet Server, Barback
The Lodge at Paris Landing
11.2024 - Current
- Assisted in providing excellent customer service during high-volume banquet events, ensuring a memorable dining experience for guests.
- Collaborated with kitchen and catering staff to effectively set up and break down event spaces, including arranging tables and chairs according to client specifications.
- Successfully communicated with team members to coordinate service flow and address guest requests promptly.
- Managed beverage service as a Bar back by restocking supplies, maintaining cleanliness, and assisting bartenders in preparing drinks for guests.
Waitstaff Manager
Mama Meas
04.2022 - 04.2025
- Managed daily operations of the waitstaff team, ensuring exceptional service standards were maintained.
- Trained new staff members on menu offerings, service techniques, and customer interaction protocols.
- Monitored waitstaff performance through regular feedback and performance reviews to improve service efficiency.
- Created the schedule for the waitstaff while working around availably and time off requests.
- Handled reservations for banquets and events for 50+ guests.
Server
Texas Roadhouse
02.2024 - 08.2024
- Delivered exceptional customer service, ensuring guest satisfaction and repeat visits.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Addressed customer inquiries and resolved issues promptly to uphold service standards.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
Education
High School Degree -
Stewart County High School
Dover, TN05.2023
Skills
- Customer Services
- Active Listening
- Quick Learning
- Leadership
- Guest engagement
- High volume dining
Timeline
Server, Banquet Server, Barback
The Lodge at Paris Landing
11.2024 - Current
Server
Texas Roadhouse
02.2024 - 08.2024
Waitstaff Manager
Mama Meas
04.2022 - 04.2025
High School Degree -
Stewart County High School