Elizabeth Rothrock
Maryville
Summary
Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Full of light, joy, love, creativity, and hard worker qualities. Organized and systematic with natural relationship-building and leadership gifts. Love people and extremely list-oriented but can also go with the flow. Give me a list and I'll get it done to the best of my ability; no list, I'll flow.
Overview
1
1
Language
5
5
years of professional experience
Work History
Owner/Operations Manager
Overflow Coffee Co.
Coweta
08.2021 - Current
- Managed daily operations of business, including hiring and training staff.
- Managed daily operations of coffee shop, ensuring smooth service and quality.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Provided direction and guidance to employees.
- Trained staff on customer service techniques and product knowledge.
- Developed seasonal beverage menus to enhance customer experience.
- Oversaw inventory management and ordering of coffee supplies and equipment.
- Cultivated relationships with local suppliers for high-quality coffee beans and products.
- Guided team members to enhance their performance and skills.
- Developed strategic plans to increase profitability and efficiency.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Developed policies and procedures for the organization.
- Created marketing materials for social media platforms to increase visibility.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on customer service standards and product knowledge.
- Oversaw quality control of beverages and food items for customer satisfaction.
- Facilitated staff meetings to discuss performance and operational improvements.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Problem solving.
- Trained and supervised junior baristas in coffee preparation techniques.
- Implemented new beverage recipes to enhance the menu offerings.
- Handled cash register operations and processed customer transactions efficiently.
- Demonstrated exceptional customer service skills, resolving customer complaints in a professional manner.
- Enthusiastically engaged customers during busy periods to keep mood light and fun.
- Prepared numerous varieties of hot and iced drinks with high accuracy and consistently strong customer satisfaction.
- Maintained accurate records of daily transactions, including cash register operations, sales and inventory levels.
- Performed regular maintenance on coffee machines, grinder, espresso makers and other related equipment.
- Protected customers by regularly cleaning and sanitizing work areas and equipment.
- Supervised and trained baristas to ensure adherence to company policies and procedures.
- Memorized official and off-menu coffee and tea preparations.
- Ensured that all beverages were prepared according to recipes and presented in an attractive manner.
- Listened to customer desires and needs to recommend optimal products.
- Ordered supplies, equipment and ingredients as needed.
- Restocked counter and customer areas to maintain adequate item levels for expected needs.
- Supported highest standards of conduct and service to support company reputation.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Maintained calm demeanor during high-volume periods and special events.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Described menu items to customers and suggested products based on stated preferences.
- Demonstrated knowledge of coffee bean varieties, roasting processes, and brewing methods.
Education
High School Diploma -
Homeschooled
Oklahoma 05-2025
Ministry School/Discipleship
TSNL
Online01-2022
Ministry
Well Supernatural School of Ministry
Online07-2026
Bookkeeping
Universal School of Accounting
Online07-2026
Skills
- Customer satisfaction
- Staff hiring & training
- Inventory/operation management
- Business strategy
- Social media marketing
- Problem solving
- Effective communication
- Leadership skills
- Menu development
- Great Team Player
Languages
American Sign Language
Limited
Affiliations
- Remote Work- Social media manager- @OverflowCoffeeCo in Coweta Oklahoma
Timeline
Owner/Operations Manager
Overflow Coffee Co.
08.2021 - Current
High School Diploma -
Homeschooled
Ministry School/Discipleship
TSNL
Ministry
Well Supernatural School of Ministry
Bookkeeping
Universal School of Accounting