Elizabeth Rush
Buchanan
Summary
Dynamic Licensed Sales Agent with Allstate Insurance Co, recognized for enhancing customer retention through effective relationship management and expert insurance solutions. Proven track record in streamlining processes and training teams, while demonstrating strong negotiation skills and a commitment to client satisfaction. Adept at navigating industry regulations to drive business success.
Insightful Insurance Sales Agent bringing 13 years of insurance product and policy management expertise to growing organization. Focused and analytical with passion for client satisfaction and team goal achievement.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Licensed Sales Agent
Allstate Insurance Co
02.2012 - 06.2025
- Developed tailored insurance solutions by assessing client needs and providing expert guidance.
- Cultivated strong client relationships, enhancing customer loyalty and retention rates.
- Streamlined policy management processes to improve service delivery efficiency and response times.
- Provided training and mentorship to junior agents, fostering a collaborative team environment.
- Enhanced company reputation through exceptional customer service and building strong relationships with clients.
- Assisted clients in navigating the claims process, acting as an advocate to expedite resolutions and alleviate stress.
- Established trust with diverse clientele by demonstrating empathy, professionalism, and expertise throughout all engagements.
Branch Manager
Covington Credit
06.2008 - 10.2011
- Led branch operations to enhance customer satisfaction and streamline processes.
- Developed and implemented strategic plans to achieve business objectives and drive profitability.
- Oversaw staff training programs, fostering team development and ensuring high performance standards.
- Analyzed financial reports to identify trends, improve budget accuracy, and support decision-making.
- Ensured compliance with regulatory requirements, promoting risk management practices across the organization.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Examined customer loan applications for loan approvals and denials.
Education
No Degree - Basic
Oklahoma City Community College
Oklahoma City, OKHigh School Diploma -
Westmoore High School
Oklahoma City, OK05-1997
Skills
- Effective negotiation
- Industry regulations
- Goal oriented
- Insurance sales expertise
- Client relationship management
- Client service
- Insurance product expertise
- Customer retention
- Teamwork
- Problem-solving
- Time management
- Reliability
- Customer satisfaction
Certification
- Licensed P&C/Life Agent- 2012-Current
Timeline
Licensed Sales Agent
Allstate Insurance Co
02.2012 - 06.2025
Branch Manager
Covington Credit
06.2008 - 10.2011
No Degree - Basic
Oklahoma City Community College
High School Diploma -
Westmoore High School
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