Elizabeth Smith
Lakeland
Summary
Professional with a strong background in delivering excellent customer care. Skilled in management, team building and the delivery of punctual results. Well versed, written and verbal. Manageable and quick at learning new techniques and responsibilities.
Overview
8
8
years of professional experience
Work History
Cosmotologist
Custom Cuts by Caligaris
11.2021 - 10.2024
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
Cosmotologist
Shear Perfection Salon
05.2018 - 02.2020
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
Business Owner / Tumbling Instructor
Tumbling With Coach Liz
04.2017 - 02.2020
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Trained and motivated employees to perform daily business functions.
- Instructed every level of Tumbling. Ages 2 yrs - 18 yrs
Education
Associate Degree of Cosmetology - Cosmotology
Tennessee College of Applied Technology
Harriman05-2019
Skills
- Client consultation
- Hair cutting
- Color application
- Skin analysis
- Nail care
- Customer service
- Appointment scheduling
- Sanitation practices
- Sales techniques
- Inventory management
- Friendly communication
- Active listening
- Licensed cosmetologist
- Hair styling
- Client consultations
Timeline
Cosmotologist
Custom Cuts by Caligaris
11.2021 - 10.2024
Cosmotologist
Shear Perfection Salon
05.2018 - 02.2020
Business Owner / Tumbling Instructor
Tumbling With Coach Liz
04.2017 - 02.2020
Associate Degree of Cosmetology - Cosmotology
Tennessee College of Applied Technology
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