Elizabeth Thompson
Covenant Health Roane
Rockwood
12
years of professional experience
Detail-oriented Patent Registrar with a strong focus on patient confidentiality and documentation accuracy. Proven ability to enhance clinic workflows and optimize patient flow through effective scheduling.
Work History
Patent Registrar
1 Year 2 Months- Registered patients efficiently using electronic health record systems.
- Collected and verified insurance information for accuracy in patient accounts.
- Scheduled appointments, ensuring optimal patient flow and resource utilization.
- Provided exceptional customer service, addressing patient inquiries and concerns promptly.
- Assisted in maintaining compliance with healthcare regulations and standards.
- Ensured patient privacy and confidentiality, adhering to HIPAA regulations in handling sensitive personal information.
Check Out Procedure Scheduling
7 Months- Demonstrated self-motivation in completing tasks efficiently.
- Worked effectively in fast-paced environments.
- Check out, scheduling appointments, scheduling local procedures, referrals, bank deposits, multi phone lines, collection of co-pays and balances, data entries.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
Front Desk Medical Receptionist
9 Months- Coordinated communication between medical staff and patients, enhancing overall service delivery.
- Processed patient registrations and insurance verifications accurately to ensure compliance.
- Maintained electronic health records, ensuring data integrity and confidentiality standards were met.
- Managed patient scheduling to optimize clinic workflow and reduce wait times.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
Compliance Analyst
3 Years 6 Months- Developed and implemented risk assessment strategies to mitigate compliance-related issues.
- Conducted compliance audits to ensure adherence to regulatory standards and internal policies.
- Collaborated with cross-functional teams to enhance compliance training programs and resources.
- Monitored adherence to industry regulations, ensuring timely reporting of any discrepancies or violations.
- Prepared documentation and records for upcoming audits and inspections.
- Mentored junior analysts on compliance best practices and regulatory requirements.
Manager
3 Years- Oversaw daily operations ensuring compliance with company policies and procedures.
- Analyzed operational data identifying trends to inform strategic decisions and resource allocation.
- Mentored junior managers fostering professional development and team cohesion.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and maintained relationships with customers and suppliers through account development.
Education
High School Diploma
Cosmetology - Cosmetology
Skills
Patient confidentiality
Documentation accuracy
Maintaining records
Data entry expertise
Organizational growth
Attention to detail
Proactive resource management
Problem-solving abilities
Effective communication
Analytical problem solving
Speaking clearly
Professionalism and ethics
Timeline
Patent Registrar
Covenant Health Roane
06.2025 - CurrentRead More
Check Out Procedure Scheduling
Tennessee Urology Assoicates
06.2022 - 01.2023Read More
Front Desk Medical Receptionist
Tennova Multi Specialty Clinic
09.2021 - 06.2022Read More
Compliance Analyst
Wakefield & Associates Inc.
03.2018 - 09.2021Read More
Manager
Cash Express, LLC
02.2015 - 02.2018Read More
Tennessee College of Applied Technology
Cosmetology from Cosmetology
Read More
Rockwood High School
High School Diploma
Read More