Elizabeth Tindall
Covington
Summary
Dynamic professional with a proven track record at First Citizens National Bank, excelling in high-stress customer service scenarios and dispute resolution, enhancing customer loyalty. Expert in data entry and active listening, adept at managing escalated calls and training new staff. Achieved significant improvements in customer satisfaction and operational efficiency.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
First Citizens National Bank
09.2016 - 01.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved customer inquiries and complaints quickly.
Bookkeeper
Pop’s Full Service
09.2014 - 09.2016
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
- Completed payroll for employees and maintained detailed records of procedures.
Sales Associate
Gift Box Boutique
10.2010 - 09.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
High School Diploma -
Brighton High School
Brighton TN05-2009
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Call center experience
- Scheduling
- Call management
- Paperwork processing
- Appointment scheduling
- Documentation
Timeline
Customer Service Representative
First Citizens National Bank
09.2016 - 01.2024
Bookkeeper
Pop’s Full Service
09.2014 - 09.2016
Sales Associate
Gift Box Boutique
10.2010 - 09.2015
High School Diploma -
Brighton High School
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