Elizabeth Tonche
Jefferson City,TN
Summary
Detail-oriented individual with 3+ years of experience in Management and Customer Service rep. Skilled in data entry, problem solving, and teamwork.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Package Handler
FedEx
08.2024 - Current
- Operated package scanning equipment to ensure accurate tracking and processing of shipments.
- Followed safety regulations to maintain safe work environment.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
Assistant General Manager
Krystal
09.2023 - 08.2024
- Trained new staff on work procedures, point of sale systems, and food prep
- Addressed and resolved customer complaints
- Assisted in monitoring sales and labor cost throughout each shift
- Completed end-of-shift and end-of-day paperwork including cash counts and inventory reports
- Ensure a Safe and Sanitary environment for guests
Manager
TacoBell
12.2021 - 07.2023
- Supervised a team of 8 employees and Conducted shift change
- Coached, mentored and trained staff to improve work performance and provide a positive work environment
- Controlled profit and loss for current shift, managing labor cost and inventory
Customer service rep
Kroger
02.2019 - 11.2021
- Resolved customer issues
- Managed medium volume calls
- Resolved customer complaints and assisted in data entry
Education
High School - Business
Whites Creek High School
Nashville01-2018
Skills
- Communication
- Data Analysis
- Management
- Customer service
- Teamwork
- Computer data
- Equipment operation
- Heavy lifting
- Team collaboration
- Warehouse safety
- Adaptable to change
Certification
- Serv-Safe certified
- CPR certified
LANGUAGES
Spanish
English
Timeline
Package Handler
FedEx
08.2024 - Current
Assistant General Manager
Krystal
09.2023 - 08.2024
Manager
TacoBell
12.2021 - 07.2023
Customer service rep
Kroger
02.2019 - 11.2021
High School - Business
Whites Creek High School