Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Ella Graham

Cleveland

Summary

Adaptable and detail-oriented professional with experience in the hospitality industry. Skilled in effective communication, time management, and conflict resolution. Eager to leverage these strengths to contribute to a dynamic team and enhance customer experiences. I provide a personable aspect to the community and involve myself with activities benefiting citizens.

Overview

5
5
years of professional experience

Work History

Server

Champy's Famous Fried Chicken
Cleveland
07.2023 - Current
  • Ensured cleanliness and organization of dining area and serving stations to enhance guest experience.
  • Provided excellent customer service to ensure satisfaction.
  • Processed money transactions accurately in compliance with company cash handling procedures.
  • Addressed guest inquiries and complaints promptly and professionally to maintain high customer satisfaction.
  • Trained new servers on menu items and service protocols.
  • Implemented feedback from customers to improve service quality and menu offerings.

part-time

City Of Cleveland
Cleveland
06.2021 - Current
  • Identified and addressed community needs promptly and effectively.
  • Assisted citizens with requests and answered questions, enhancing overall satisfaction.
  • Proposed innovative ideas and solutions, contributing to improved team performance.
  • Completed day-to-day duties accurately and efficiently.

Education

Associate of Science - General Studies

Cleveland State Community College
Cleveland, TN
12-2023

Skills

  • Time management
  • Effective communication
  • Problem solving
  • Adaptability
  • Conflict resolution
  • Work ethic
  • Project management
  • Community outreach

Affiliations

Volunteer- horse occupational therapy

Timeline

Server

Champy's Famous Fried Chicken
07.2023 - Current

part-time

City Of Cleveland
06.2021 - Current

Associate of Science - General Studies

Cleveland State Community College
Ella Graham