Ella Claire Ketcham
Brentwood,TN
Summary
Dynamic and customer-focused professional with experience at I Love Juice Bar, excelling in efficient multitasking and problem-solving. Proven ability to enhance customer engagement and satisfaction through exceptional service and teamwork. Skilled in food safety and training new staff, fostering a collaborative environment that drives success.
Overview
3
3
years of professional experience
Work History
Juice Barista
I Love Juice Bar
01.2024 - Current
- Prepared fresh juices and smoothies following standardized recipes.
- Maintained cleanliness and organization of work area and equipment.
- Assisted customers in selecting beverages based on preferences and dietary needs.
- Operated point-of-sale system for order processing and payment transactions.
- Collaborated with team members to ensure efficient service during peak hours.
- Monitored inventory levels, reporting shortages to management for timely restocking.
- Assisted in training new hires by sharing knowledge of company policies, product offerings, and customer service best practices, helping newcomers feel confident in their roles.
- Provided exceptional customer service by addressing concerns or issues promptly, ensuring satisfaction for every patron who visited the establishment.
Babysitter
Brittany Cooper
08.2023 - Current
- Supervised children's activities, ensuring safety and engagement.
- Developed age-appropriate educational games to enhance learning experiences.
- Implemented daily routines that improved children's behavioral patterns.
- Communicated effectively with parents regarding children's progress and needs.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
Sales Associate
99 Boutique
11.2024 - 03.2025
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Processed transactions accurately using point-of-sale systems to ensure efficient checkout.
- Maintained organized merchandise displays to promote sales and improve store presentation.
- Collaborated with team members to meet daily sales goals and customer service standards.
- Provided feedback on customer preferences to inform merchandising strategies and promotions.
Ice Cream Server/Maker
Chill N Ice Cream
01.2023 - 01.2024
- Delivered exceptional customer service by accurately taking and processing orders.
- Maintained cleanliness and organization of serving area, enhancing overall customer experience.
- Operated point-of-sale system efficiently, ensuring accurate transactions and cash handling.
- Trained new staff on ice cream preparation techniques and customer service protocols.
- Collaborated with team members to streamline service workflow during peak hours.
- Resolved customer complaints promptly, ensuring positive experiences and repeat business.
- Greeted incoming customers and provided reliable, friendly customer service.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Prepared ice cream orders quickly while adhering to proper food safety guidelines.
- Maintained menu knowledge to provide recommendations and answers to customer questions.
Education
High School Diploma -
Brentwood Highschool
Brentwood05.2026
Skills
- Efficient multitasking
- Social
- Customer engagement
- Patience and empathy
- Social media promotion
- Teamwork and collaboration
- Time management
- Problem-solving skills
Timeline
Sales Associate
99 Boutique
11.2024 - 03.2025
Juice Barista
I Love Juice Bar
01.2024 - Current
Babysitter
Brittany Cooper
08.2023 - Current
Ice Cream Server/Maker
Chill N Ice Cream
01.2023 - 01.2024
High School Diploma -
Brentwood Highschool