Ellen Brown
Henderson
Summary
Dynamic Branch Manager with a proven track record at Community Bank, excelling in customer relationship management and compliance. Recognized for enhancing customer engagement and retention through strategic initiatives. Strong attention to detail and excellent time management skills contributed to timely loan processing and successful team leadership. Proficient in MS Office and public speaking.
Overview
27
27
years of professional experience
Work History
Branch Manager/Loan Officer
Community Bank
Henderson, TN
08.2024 - Current
- Managed daily branch operations, ensuring compliance with banking regulations and internal policies.
- Supervised team, creating an environment focused on customer service.
- Determine and demonstrate strategies to enhance customer engagement and retention.
- Processed loan documentation accurately to ensure timely approvals and disbursements.
- Resolved customer inquiries and complaints promptly.
- Built strong relationships with local businesses, developing partnerships that benefited both parties.
- Examined customer loan applications for loan approvals and denials.
- Conducted regular audits to ensure adherence to regulatory requirements, maintaining a strong control environment.
School Bookkeeper
Chester County and Madison County
Henderson, TN And Jackson, TN
08.2010 - 08.2024
- Managed accounts payable and receivable, ensuring timely processing of invoices and payments.
- Reconciled bank statements with financial records, maintaining accuracy in reporting.
- Posted daily receipts and payments in accordance with district policies and state regulations.
- Maintained accurate records of all transactions, ensuring compliance with district policies and state regulations.
Administrative Assistant to Bank President
Bank of Jackson
Jackson, TN
06.1999 - 08.2008
- Coordinated scheduling for executive meetings and appointments.
- Assisted in preparing reports and presentations.
- Managed confidential communications with discretion, enhancing trust and professionalism within the organization.
- Scheduled appointments and handled calenders for senior leadership.
Skills
- Customer relationships
- Excellent time management skills
- Excellent work ethic
- Attention to detail
- Verbal/written communication
- Team player
- Proficient in MS office
- Friendly
- Public speaking
- Event planning
- Community relations
Timeline
Branch Manager/Loan Officer
Community Bank
08.2024 - Current
School Bookkeeper
Chester County and Madison County
08.2010 - 08.2024
Administrative Assistant to Bank President
Bank of Jackson
06.1999 - 08.2008