Summary
Overview
Work History
Education
Skills
Timeline
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Ellen Hyde

Clinton

Summary

Dynamic hospitality professional with a dedicated work ethic and exceptional customer service skills, honed at Longhorn Steakhouse. Proven ability to enhance guest engagement and manage cash handling efficiently. Recognized for fostering team collaboration and maintaining cleanliness standards, ensuring a superior dining experience. Committed to delivering high-quality service in fast-paced environments.

Overview

12
12
years of professional experience

Work History

Server/ Bartender

Longhorn Steakhouse
06.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served high customer volumes during special events, nights, and weekends.
  • Served food and beverages promptly with focused attention to customer needs.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Associate Manager

Cracker Barrell Old Country Store
09.2019 - 08.2024
  • Collaborated closely with senior management on strategic planning efforts, aligning departmental goals with overarching company objectives.
  • Remedied issues and conflicts among workers using negotiation and active listening.
  • Successfully managed multiple high-priority tasks simultaneously while maintaining strict deadlines ensuring optimal resource allocation.
  • Established strong relationships with key stakeholders, fostering collaboration and mutual support.
  • Managed cross-functional projects, ensuring timely completion and alignment with company objectives.
  • Mentored junior team members, contributing to their professional growth and skill development.
  • Enhanced team productivity by implementing efficient project management strategies.
  • Oversaw training and onboarding process for all newly hired employees within [Name of Department].

Ceritfied Nursing Assistant

NHC
09.2013 - 08.2017
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.

Education

No Degree - Nursing Assistant

Tennessee Technological University
Cookeville, TN
08-2013

Skills

  • Dedicated work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Hospitality service expertise
  • Customer service
  • Cleanliness standards
  • Safe food handling
  • Menu memorization
  • Food running
  • Team collaboration
  • Suggestive selling

Timeline

Server/ Bartender

Longhorn Steakhouse
06.2024 - Current

Associate Manager

Cracker Barrell Old Country Store
09.2019 - 08.2024

Ceritfied Nursing Assistant

NHC
09.2013 - 08.2017

No Degree - Nursing Assistant

Tennessee Technological University

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Ellen Hyde