Ellen Johnsen
Knoxville
Summary
Accomplished Key Holder Supervisor and Bartender with a proven track record at Double Dogs, excelling in customer relations and regulatory compliance. Enhanced team performance and customer satisfaction through effective coaching and empathetic problem-solving. Skilled in inventory management, achieving significant improvements in operational efficiency.
Overview
10
10
years of professional experience
Work History
Key Holder Supervisor
Double Dogs
Knoxville
05.2023 - Current
- Provided empathetic solutions to customer inquiries while ensuring a positive experience.
- Provided feedback to management on customer needs and preferences to improve product offerings.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Coached staff on strategies to enhance performance and improve customer relations.
- Maintained strict compliance with organizational guidelines.
- Provided guidance to staff, fostering growth in professional competencies and sales performance.
- Identified needs of customers promptly and efficiently.
Bartender
Double Dogs
Knoxville
08.2019 - Current
- Achieved high-quality customer satisfaction by collaborating effectively with the team.
- Assisted in setting up the bar for service shift.
- Greeted customers and provided excellent customer service.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Maintained composure and professionalism during high-traffic periods.
- Created an inviting environment through amiable interactions with guests.
Front End Associate
Food City
Knoxville
08.2015 - 06.2019
- Ensured compliance with all safety policies and procedures.
- Efficiently handled incoming calls, delivering precise details about products and services.
- Handled cash, credit, and debit transactions accurately and efficiently.
- Greeted customers warmly and directed them to appropriate store sections.
- Guided customers effectively to ensure satisfaction.
Education
High School Diploma -
Karns High School
Knoxville, TN05-2016
Skills
- Customer Relations
- Team building
- Inventory management
- Regulatory compliance
- Time management
Affiliations
When im not working, you'll find me immersed in a great book, hiking trail & exploring nature, experimenting in the kitchen or enjoying the outdoors in any way i can.
References
References available upon request.
Timeline
Key Holder Supervisor
Double Dogs
05.2023 - Current
Bartender
Double Dogs
08.2019 - Current
Front End Associate
Food City
08.2015 - 06.2019
High School Diploma -
Karns High School
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