Ellen Ngaluafe
Clarksville
Summary
Dedicated professional with a proven track record at Homestead Assisted Living, excelling in elderly care and medication management. Leveraged compassionate care and problem-solving skills to enhance patient quality of life, achieving a significant increase in client satisfaction. Skilled in building strong relationships and ensuring safety, demonstrating a flexible and responsible approach to patient companionship and support.
Professional caregiver with strong background in providing compassionate and effective support. Proven ability to adapt to changing needs and collaborate with team members to achieve optimal results. Skilled in personal care, medication management, and patient advocacy. Reliable, empathetic, and focused on delivering high-quality care.
Skilled Care Provider assisting elderly, convalescents, or persons with disabilities with daily living activities in-home or within care facility. Keep house by making beds, doing laundry, washing dishes and preparing meals. Advise families and healthcare team regarding health concerns, nutrition, cleanliness, and household activities.
Experienced Job Title knowledgeable about safe patient ambulation, personal grooming assistance, and housekeeping. Remains current on relevant medical conditions and working with qualified healthcare staff to maximize care. Devoted to patient physical comfort and emotional support.
Overview
5
5
years of professional experience
Work History
Caregiver
Homestead Assisted Living
12.2024 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
Waitress Supervisor
Bowling Sport Bar
05.2020 - 06.2024
- Managed table turnover rate effectively allowing for more guests served per shift.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Assisted in hiring and training new waitstaff, ensuring excellent service levels were maintained at all times.
- Enhanced customer satisfaction by efficiently managing waitstaff schedules and ensuring optimal coverage during peak hours.
- Contributed to revenue growth through effective management of guest reservations, seating arrangements, and special event bookings.
- Boosted customer retention rates with exceptional service quality, personalized interactions, and prompt resolution of complaints or concerns.
- Improved teamwork among staff members by leading regular meetings to address concerns, share best practices, and set goals.
- Upheld company policies and procedures while providing guidance to waitstaff on proper etiquette, presentation skills, and conflict resolution techniques.
- Maintained compliance with health regulations through consistent adherence to safety protocols within the workplace.
- Implemented staff training programs focusing on food allergy awareness, reducing instances of allergic reactions among restaurant guests.
- Reduced waste costs by conducting regular inventory checks, tracking spoilage rates, and adjusting order quantities accordingly.
- Provided detailed daily reports on sales figures resulting in better financial planning and budgeting.
- Improved service delivery times, coordinating seamlessly between kitchen staff and waitstaff.
- Trained new staff to uphold service standards, ensuring consistency in customer experience.
Education
Diploma -
Tafuna High School
Pago Pago, American Samoa06.1998
Skills
- Respectful and compassionate
- Time management
- Elderly care
- Problem-solving
- Patient care
- Dependable and responsible
- Daily living assistance
- Personal hygiene assistance
- Basic housekeeping
- Emotional support
- Housekeeping
- Meal preparation
- Strong ethics
- Housekeeping tasks
- Relationship building
- Compassionate care
- Flexible schedule
- Verbal and written communication skills
- First aid and safety
- Patient companionship
- Flexible schedule and availability
- Dementia care
- Alzheimer's care
- Medication management
Languages
Samoan
Full Professional
Tonga
Full Professional
Timeline
Caregiver
Homestead Assisted Living
12.2024 - Current
Waitress Supervisor
Bowling Sport Bar
05.2020 - 06.2024
Diploma -
Tafuna High School
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