Summary
Overview
Work History
Skills
Timeline
Generic

Elliott Meyer

Johnson City,TN

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Customer Service Specialist

Advanced Call Center Technologies LLC
07.2023 - 08.2024
  • Handled escalated calls calmly, finding resolutions that satisfied both company and customer's needs.
  • Enhanced customer satisfaction by resolving issues promptly and professionally.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
  • Managed high call volume while maintaining a courteous and professional demeanor.
  • Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.

Collections Specialist

Citibank
09.2022 - 06.2023
  • Utilize negotiation skills to resolve delinquency issues.
  • Investigate historical data for each debt or bill.
  • Find and contact clients to ask about their overdue payments.
  • Took actions to encourage timely debt payments.
  • Process payments.
  • Update account status records and collection efforts.
  • Achieve performance goals on consistent basis.

Electronics

Walmart
12.2021 - 08.2022
  • Responsible for handling sales and customer service in electronics department.
  • Helping customers find what best suites their needs.
  • Providing up to date technology information.
  • Performed stock duties, sorted and displayed electronics products and placed items in appropriate racks.
  • Improved customer satisfaction by providing efficient and knowledgeable assistance with electronics products.

Cook

Carolina Seafoods
10.2018 - 03.2020
  • Responsible for operating cooking equipment.
  • Preparing food.
  • Mixing ingredients.
  • Ensuring food quality.
  • Maintain food preparation areas clean.
  • Serving orders.

Skills

Customer Service

Call center experience

Collections

Persuasion techniques

Performance improvements

Goals and performance

Timeline

Customer Service Specialist

Advanced Call Center Technologies LLC
07.2023 - 08.2024

Collections Specialist

Citibank
09.2022 - 06.2023

Electronics

Walmart
12.2021 - 08.2022

Cook

Carolina Seafoods
10.2018 - 03.2020

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Elliott Meyer