Elmer Garcia
Sevierville
Summary
Experienced in managing daily operations and ensuring compliance with health and safety regulations, demonstrating a strong foundation in customer service and problem-solving. Oversaw inventory management processes, which included timely restocking and organization of products, contributing to an efficient retail environment. Trained and supervised staff on operational protocols, enhancing team performance and customer satisfaction. Developed effective communication strategies to resolve customer complaints promptly, fostering a welcoming atmosphere. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Firefighter
Sevier County Fire & Rescue
Sevierville
12.2025 - Current
- Responded immediately to alarms for fires, vehicle accidents, and other emergency situations.
- Responded to emergency calls, delivering immediate firefighting assistance to mitigate risks and protect lives.
- Operated firefighting equipment and tools during emergencies.
- Collaborated with team members in fire drills and training exercises, improving operational readiness and response times.
- Participated in training drills, honing firefighting skills to maintain high standards of emergency response.
- Maintained on-call schedule to provide assistance after hours, on weekends, and during holidays.
- Inspected vehicles for proper operation prior to use on emergency calls.
Store Manager
Mr.vape and tobacco
Sevierville
02.2025 - Current
- Managed daily store operations and maintained a welcoming environment for customers.
- Oversaw inventory management, ensuring timely restocking and organization of products.
- Trained and supervised staff on customer service protocols and store policies.
- Implemented promotional displays to enhance product visibility and attract customers.
- Assisted customers with product selection, providing knowledgeable recommendations and support.
- Monitored cash handling procedures to maintain financial accuracy during transactions.
- Enforced health regulations and ensured compliance with safety standards in the store.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Resolved customer complaints in a timely manner.
Manager in Training
Gaucho urbano Brazilian steak house
Pigeon Forge
01.2019 - 01.2025
- Supervised daily operations in a fast-paced Brazilian steakhouse environment.
- Trained staff on proper food handling and customer service techniques.
- Managed inventory levels and ordered supplies to ensure smooth operations.
- Coordinated team schedules to optimize restaurant coverage during peak hours.
- Assisted in developing training programs for new employees and ongoing education.
- Enforced health and safety regulations to maintain a clean, compliant environment.
- Collaborated with kitchen staff to streamline food preparation processes.
- Worked closely with customers to understand needs and resolve diverse issues.
- Developed strategies to motivate staff members in order to increase productivity levels.
- Developed and implemented training plans for new employees.
- Ensured compliance with all applicable laws regarding labor relations and safety regulations.
- Resolved conflicts between employees or customers in a timely manner while maintaining professionalism.
- Implemented effective change management techniques when introducing new products or services.
- Maintained current understanding of company offerings to better serve customers and team members.
- Managed recruitment efforts including job postings, interviewing applicants, and making hiring decisions.
- Provided coaching and mentoring to team members on a regular basis.
- Facilitated meetings between upper management and staff members to discuss ideas or issues related to operations.
- Enhanced leadership abilities through training and hands-on task completion.
Education
High School Diploma -
Sevier County Adults High School
Sevierville, TN06-2025
Skills
- Firefighting
- Firefighting procedures
- Wildland firefighting
- Training
- Ladder operation
- Vehicle extrication
- Multitasking
- Problem solving
- Communication skills
- Work prioritization
- Organization
- Work Planning and Prioritization
- Teamwork
- Property protection
- Extrication
- Inventory management
- Emergency response
- Ladder operation
Affiliations
Handyman helping friends and family
Languages
Spanish
References
References available upon request.
Timeline
Firefighter
Sevier County Fire & Rescue
12.2025 - Current
Store Manager
Mr.vape and tobacco
02.2025 - Current
Manager in Training
Gaucho urbano Brazilian steak house
01.2019 - 01.2025
High School Diploma -
Sevier County Adults High School