TIM YOUNCE
Johnson City
Summary
Dynamic sales and operations leader with 20+ years of experience spanning telecommunications, healthcare operations, and technical project management. Proven track record of exceeding sales quotas, leading executive escalations, and driving multimillion-dollar system enhancements under strict budget controls. Nationally Certified Pharmacy Technician with demonstrated growth from entry-level to lead technician, bringing medical and compliance expertise to technical and clinical sales. Skilled in CRM systems, territory management, and building high-value client relationships.
Overview
23
23
years of professional experience
Work History
Pharmacy Technician (Promoted to Lead Technician)
CVS Health & Walgreens
03.2002 - 08.2005
- Advanced from entry-level pharmacy tech at CVS to lead technician at Walgreens within three years.
- Managed staff scheduling and training to handle high patient volumes efficiently.
- Processed insurance claims, resolved patient billing issues, and ensured regulatory compliance.
- Partnered with pharmacists to improve medication safety and patient education, enhancing customer satisfaction.
Sales & Customer Solutions Specialist
Sprint
01.2006 - 01.2011
- Consistently ranked among top 10% of regional sales performers for upselling data plans, devices, and service bundles.
- Generated repeat business through consultative sales techniques and strong relationship management.
- Served as escalation contact for VP-level accounts, resolving complex issues to retain key corporate clients.
- Delivered CRM and system training to new hires, improving team sales performance and efficiency.
Project Manager – Biometric & Billing Technology Systems
Sprint
01.2012 - 01.2016
- Directed technical teams to deliver multimillion-dollar billing system enhancements with zero downtime.
- Managed alpha and beta testing cycles, collaborating with developers and business units to release scalable updates.
- Controlled project budgets, deferring smaller enhancements to optimize allocation for major system improvements.
- Reduced system errors by 30% and improved billing accuracy, directly impacting revenue collection.
Route Driver
Coca-Cola Bottling Co.
04.2016 - 06.2017
Route Driver
Holston Distributors
06.2017 - 09.2019
Delivery Route Driver
US Foods
09.2019 - Current
- Built strong B2B relationships while managing account payments, safety compliance, and regional logistics.
- Maintained delivery performance rates above benchmarks in fast-paced environments.
Education
High School Diploma -
American Home School
Nationally Certified Pharmacy Technician (CPhT) - undefined
PTCB
Commercial Driver’s License (CDL) -
-
Skills
- B2B & Consultative Sales
- Territory & Account Management
- Clinical Education & Healthcare Operations
- CRM Systems (Salesforce, ClickIT, Proprietary Platforms)
- Budget Planning & Cost Optimization
- Technical Project Management
- Executive Escalation & Client Retention
- Leadership
- Coaching & Team Development
Accomplishments
- Regional Top Sales Performer – Sprint
- Led successful multi-site billing system upgrade with zero downtime
- Recognized for outstanding customer service, executive escalation management, and client retention
Timeline
Delivery Route Driver
US Foods
09.2019 - Current
Route Driver
Holston Distributors
06.2017 - 09.2019
Route Driver
Coca-Cola Bottling Co.
04.2016 - 06.2017
Project Manager – Biometric & Billing Technology Systems
Sprint
01.2012 - 01.2016
Sales & Customer Solutions Specialist
Sprint
01.2006 - 01.2011
Pharmacy Technician (Promoted to Lead Technician)
CVS Health & Walgreens
03.2002 - 08.2005
Nationally Certified Pharmacy Technician (CPhT) - undefined
PTCB
High School Diploma -
American Home School
Commercial Driver’s License (CDL) -
-
<Enter your own>
Driving License: Commercial Driver’s License (CDL)
Awards
- Regional Top Sales Performer – Sprint
- Led successful multi-site billing system upgrade with zero downtime
- Recognized for outstanding customer service, executive escalation management, and client retention
Similar Profiles
Steve WashingtonSteve Washington
Customer Service Associate at CVS/WalgreensCustomer Service Associate at CVS/Walgreens
Yissel GorisYissel Goris
Operations Manager at CVS, CVS HealthOperations Manager at CVS, CVS Health
Jesse RoachJesse Roach
Chief Medical Officer at CVS Health, CVS Kidney CareChief Medical Officer at CVS Health, CVS Kidney Care
Kyra MooreKyra Moore
Park Supervisor at JC Parks DepartmentPark Supervisor at JC Parks Department
Emily BrownEmily Brown
Retail Sales Associate at Cracker Barrel Old Country StoreRetail Sales Associate at Cracker Barrel Old Country Store