Elvia Booth
Cleveland
Summary
Resourceful administrative support assistant known for exceptional customer relations and file organization. Skilled in managing appointments and collecting data while maintaining confidentiality. Experienced in researching materials (files, records, etc.) for reports
Overview
1
1
Certification
40
40
years of professional experience
Work History
Administrative Support Assistant
Cherokee National Forest
Cleveland, TN
01.2020 - 03.2025
- Managed schedules and appointments for team members, ensuring optimal time management and organization.
- Managed schedule and appointments for Administrative Officer ensuring optimal time management and organization.
- Assisted team members with purchasing, guidance with mobile devices, etc.
- Identified and implemented changes, ideas, or improved efficiencies.
- Interacted with all employees and customers in a professional and non-discriminatory manner.
- Completed tasks of assigned work in a timely and accurate manner. Coordinated with supervisor regarding prioritization conflicts, seeking guidance etc., to ensure timely and accurate completion.
- Assisted supervisor with administrative meetings, calls or other opportunities.
- Managed high volumes of incoming calls and emails, ensuring timely responses and accurate information dissemination.
- Handled confidential information with discretion, maintaining trust among colleagues and clients alike.
- Maintained inventory of office supplies and placed orders.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Performed research to collect and record data requested by the Forest Supervisor.
Information Receptionist
Cherokee National Forest
Cleveland, TN
11.2006 - 01.2020
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Routed incoming mail and messages to relevant personnel without delay.
- Managed incoming calls and directed inquiries to appropriate departments efficiently.
- Maintained accurate records of visitor interactions and information requests.
- Coordinated with team members to ensure smooth operations during peak seasons.
- Developed and updated informational materials for public distribution.
- Trained new staff on customer service protocols and operational procedures.
- Collected Interagency Pass, maps, etc., payments, processed transactions and updated relevant records.
- Supported event planning initiatives by coordinating logistics such as conference room bookings.
- Improved document organization using digital filing tools for streamlined access amongst team members.
- Maintained an organized front desk area by keeping it clean, presentable, and well-stocked with necessary materials.
- Managed sensitive information discreetly while adhering to confidentiality policies at all times.
- Collaborated with various departments to ensure smooth communication and coordination of tasks.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
Secretary to the Dean, Graduate School
University of West Georgia
Carrollton, GA
07.2000 - 05.2006
- Coordinated communications between departments, fostering collaboration and streamlining processes.
- Managed Dean's calendar, scheduling appointments and meetings to optimize time management.
- Developed and maintained filing systems, enhancing document retrieval efficiency and organization.
- Assisted in organizing events and meetings, ensuring logistical needs were met effectively.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered student data into the system and updated student contacts with information to keep records current.
- Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
- Assisted in event planning and execution for company functions such as conferences, workshops, or social gatherings.
- Created Graduate School Webpage
Secretary
West Central Technical College
Carrollton, GA
10.1995 - 07.2000
- Managed scheduling and coordination of meetings for the Director of Continuing Education.
- Streamlined office communication through efficient use of email, phone systems, and messaging tools.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Prepared and maintained accurate records of student registrations and academic progress.
- Implemented filing system improvements to ensure quick access to essential documents.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files.
- Maintained daily report documents, memos and invoices.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Utilized advanced software programs for data entry tasks that increased accuracy while minimizing errors.
- Supported project management activities, contributing to timely completion of key initiatives.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Operations Clerk
Georgia Natural Gas
Carrollton, GA
04.1990 - 06.1992
- Monitored a three county area for damaged gas lines due to corrosion.
- Maintained accurate records of transactions and service requests for operational continuity.
- Coordinated with team members to ensure timely completion of daily tasks and workflows.
- Assisted in pre-audit of company records. Reviewing files for compliance with state regulations.
- Additional duties included secretarial, billing, payroll, stores and customer service.
Training Clerk
US Army
Fort Huachuca, AZ, Kaiserslautern, West Germany
01.1985 - 12.1988
- Oversaw the implementation of training initiatives, ensuring alignment with operational objectives.
- Maintained accurate records of employee training progress, enabling effective tracking and reporting of development milestones.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Conducted needs assessments to identify gaps in training programs and improve outcomes.
- Coordinated training schedules and resources for various military personnel.
Education
Bachelor of Arts - History
University of West Georgia
Carrollton, GA08-1998
Skills
- Microsoft Office Suite
- End user support
- Data collection
- Data research
- Front desk management
- Office management
- Mail handling
- Reception duties
- Research and reporting
- Customer service
- Verbal communication
Accomplishments
I was the manager for all of our stores on the Cherokee National Forest for the Partner of the Cherokee National Forest.
I assisted several of the district offices with customer service support.
I created an access data base while working for the University for undergrad students for recruitment.
I created an email template to quickly inform graduate students on their academic standing.
I designed the Continuing Education quarterly bulletin with listing of all courses offered.
I appeared before the promotion board and received the highest score for all who participated in the battalion.
Certification
Two Certificates of Merit-USDA Forest Service
Certificate of Appreciation - USDA Forest Service
Two Minority Achievement Awards - University of West Georgia
Deans List - University of West Georgia
Two Army Achievement Medals - U.S. Army
Good Conduct Medal - U.S. Army
Timeline
Administrative Support Assistant
Cherokee National Forest
01.2020 - 03.2025
Information Receptionist
Cherokee National Forest
11.2006 - 01.2020
Secretary to the Dean, Graduate School
University of West Georgia
07.2000 - 05.2006
Secretary
West Central Technical College
10.1995 - 07.2000
Operations Clerk
Georgia Natural Gas
04.1990 - 06.1992
Training Clerk
US Army
01.1985 - 12.1988
Bachelor of Arts - History
University of West Georgia