Elyana Schmidt
Knoxville
Summary
Efficient Processor recognized for exceptional productivity and rapid task completion. Proficient in data entry, document management, and workflow optimization. Demonstrates strong time management and problem-solving skills, ensuring operational efficiency in dynamic environments. Maintains high standards of accuracy and confidentiality in all processing activities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Processor/ Program Support
Appalachian Underwriters Inc.
Oak Ridge
04.2024 - Current
- Processed and issued documents regarding policy status, including reinstatements and cancellations.
- Utilized the Insurance Management System to create and apply accurate invoices and allocate funds.
- Corresponded with various departments to issue refunds and obtain necessary information.
- Assisted agents and policyholders with inquiries regarding policies via email or phone.
- Collaborated with coworkers to efficiently resolve problems and complete large projects.
- Researched discrepancies in policies and identified effective solutions for resolution.
Receptionist
Ted Russell Nissan
Knoxville
04.2023 - Current
- Created temporary tags in the dealership system, ensuring accuracy and organization of information.
- Greeted and welcomed visitors professionally, directing them to appropriate personnel or departments.
- Answered incoming calls, transferring them to correct staff or utilizing intercom system for paging.
- Provided informative responses to inquiries, offering suggestions or solutions based on knowledge.
- Conducted research for relevant information regarding specific vehicles or customer needs.
AI Trainer
Remotasks
04.2023 - 10.2023
- Evaluated models on their performance and analyzed results to identify areas of improvement.
- Adjusted and enhanced results to ensure quality learning for the model and ensure future optimization of the AI model.
- Collaborate with fellow trainers to ensure alignment of effective deployment of the models and projects.
Hostess & Waitress
Stefanos
12.2019 - 03.2023
- Received phone orders and addressed customer inquiries with professionalism.
- Maintained composure while managing difficult customers during busy shifts.
- Developed time management and multitasking skills by serving multiple tables simultaneously.
- Operated POS system efficiently for order entry and payment processing, ensuring accuracy.
Education
High School Diploma -
Karns High School
Knoxville, TN12.2021
Skills
- Organization
- Problem-solving abilities
- Adaptability and flexibility
- Attention to detail
- Typing proficiency
- Data entry
- Critical thinking
- Clerical support functions
- Multi-line phone operation
Certification
- Completed a course in July, 2024 learning Medical Coding and Billing
Timeline
Processor/ Program Support
Appalachian Underwriters Inc.
04.2024 - Current
Receptionist
Ted Russell Nissan
04.2023 - Current
AI Trainer
Remotasks
04.2023 - 10.2023
Hostess & Waitress
Stefanos
12.2019 - 03.2023
High School Diploma -
Karns High School
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