Emaley Pope
Columbia
Summary
Professional with experience in hospitality and finance, prepared for this role. Strong focus on team collaboration and achieving results. Reliable in adapting to changing needs. Skilled in financial reporting, guest services, and problem-solving. Known for integrity, accuracy, and effective communication.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Night Auditor/Front Desk Clerk
Marriott International
07.2023 - Current
- Greeted and checked in guests, ensuring a positive first impression and providing exceptional customer service
- Managed incoming calls, directing them to the appropriate department or staff member for prompt resolution
- Assisted with guest inquiries, resolving issues promptly and efficiently to ensure guest satisfaction
- Handled cash transactions accurately and securely, reconciling daily sales reports with minimal discrepancies
- Coordinated with housekeeping staff to ensure timely room turnovers and cleanliness standards were met
- Collaborated with other departments such as concierge services or maintenance to address guest needs effectively
- Trained new front desk personnel on standard operating procedures and customer service protocols
Certified Nursing Assistant (CNA)
helping hands home care service
02.2023 - 07.2023
- Provided direct patient care, including bathing, dressing, feeding, and assisting with mobility
- Monitored vital signs and reported any changes or abnormalities to the nursing staff
- Maintained a clean and safe environment for patients by regularly sanitizing equipment and ensuring proper disposal of waste
- Responded promptly to call lights and requests for assistance from patients, providing compassionate support at all times
- Assisted in transferring patients between beds, wheelchairs, stretchers, or other modes of transportation using proper lifting techniques
- Supported patients' emotional well-being by actively listening to their concerns and offering comfort when needed
- Demonstrated excellent communication skills when interacting with patients' families regarding their loved ones' condition or needs
CNA - Certified Nursing Assistant
NHC HealthCare
05.2022 - 11.2022
- Proper ADL’s
- Communication/Empathy
- Medical Terminology
- Electronic Medical Records
- Vital Signs & Patient Monitoring
- Teamwork
- Privacy / HIPAA Regulations
- Patient Advocacy and Support
Cashier
Piggly Wiggly
02.2022 - 05.2022
Cashier
Giant Burger-Mart
03.2021 - 11.2021
Education
High school diploma - undefined
Pleasant Grove High School
Texarkana, TX05.2020
Skills
- Computer skills
- Customer service
- Hospitality
- Phone etiquette
- Cash handling
- Guest services
- Hotel experience
- Front desk
- Organizational skills
- English
Certification
CNA
Timeline
Night Auditor/Front Desk Clerk
Marriott International
07.2023 - Current
Certified Nursing Assistant (CNA)
helping hands home care service
02.2023 - 07.2023
CNA - Certified Nursing Assistant
NHC HealthCare
05.2022 - 11.2022
Cashier
Piggly Wiggly
02.2022 - 05.2022
Cashier
Giant Burger-Mart
03.2021 - 11.2021
High school diploma - undefined
Pleasant Grove High School
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