Summary
Overview
Work History
Education
Skills
Certification
Languages
Community Service
Affiliations
Disclaimer
Additional Information
Interests
Timeline
Generic

Emalyn Simmons

Cleveland

Summary

Experienced with crafting and serving specialty coffee beverages. Utilizes customer service skills to enhance overall guest experience. Strong understanding of coffee preparation techniques, inventory management, and maintaining clean workspace. Makes an effort to be the reason that the customer comes back again.

Professional in coffee industry, bringing strong commitment to quality and customer satisfaction. Known for efficiently preparing and serving variety of coffee drinks, ensuring each cup meets high standards. Focused on teamwork and reliable in adapting to changing customer needs. Skills include latte art, cash handling, and customer engagement.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Barista

Lasaters Coffee And Tea
04.2023 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues, making the work fun while also being fast-paced.

Front Line Worker

Chick-fil-A
05.2022 - 03.2024
  • Implemented time-saving techniques that increased productivity within the workplace.
  • Enhanced customer satisfaction by providing timely and efficient service to patrons.
  • Handled high-pressure situations with professionalism, ensuring customer needs were met promptly.
  • Increased operational efficiency by quickly adapting to new procedures and protocols.
  • Developed lasting relationships with customers, leading to higher levels of repeat business.
  • Made sure the customers and my co-workers were always happy and satisfied, creating a positive work environment.
  • Coordinated efforts with team members during busy periods, streamlining operations for optimal results.
  • Created an enthusiastic and efficient workspace.
  • Always said "My Pleasure!"

Barista

Sodexo Campus Services
08.2021 - 04.2022
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendliness and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment, while also remembering customers (who were students) to create positive relationships.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Worked many mid-shifts alone during rushes with efficiency and diligence.

Education

Bachelor of Arts - Marketing

Lee University
Cleveland, TN
12-2026

Skills

  • Time management
  • Friendly and outgoing
  • Attention to detail
  • Team player
  • Problem-solving
  • Cash handling, Cash register experience
  • Opening and closing duties
  • Espresso machine operation
  • Exceptional customer service, order taking
  • Adaptive and creative
  • Beverage preparation
  • POS systems (toast)

Certification

  • Certified Scrum Master (CSM), 2020
  • AWS Certified Solutions Architect, 2021

Languages

English (Fluent)

Community Service

I have served at many organizations for Service Hours with Lee University, such as The Caring Place and The Chapel Cleveland. 

Affiliations

  • Matt Coleman - (423) 650-7686 - Previous Lasaters Store Manager
  • Jessica Kimsey - (423) 599-9413 - Sodexo Marketing Manager
  • Lauryn Soto - (815) 997-2291 - Previous Lasaters Manager

Disclaimer

I hereby declare that the information provided is true and accurate to the best of my knowledge.

Additional Information

  • I am a current Marketing Intern for Sodexo at Lee University (it is not active during the summer).

Interests

  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail
  • Creating digital artwork using software like Photoshop, Illustrator, or Procreate
  • I have a passion for photography and editing photos
  • UGC and Social Media Marketing

Timeline

Barista

Lasaters Coffee And Tea
04.2023 - Current

Front Line Worker

Chick-fil-A
05.2022 - 03.2024

Barista

Sodexo Campus Services
08.2021 - 04.2022

Bachelor of Arts - Marketing

Lee University

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Emalyn Simmons