Ember MARCIL
Sevierville
Summary
Dedicated and experienced Housekeeping Supervisor skilled in mentoring teams, optimizing scheduling, and ensuring cleanliness standards. Achieved significant improvements in guest satisfaction and team productivity by fostering a collaborative work environment.
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
7
7
years of professional experience
Work History
Housekeeping Shift Supervisor
Fort Sanders Regional Medical Center
Knoxville, TN
09.2024 - Current
- Supervised daily cleaning operations to ensure adherence to health and safety standards.
- Trained and mentored staff on efficient housekeeping practices and equipment usage.
- Conducted regular inspections of patient rooms and common areas for cleanliness and organization.
- Coordinated supply inventory management, ensuring timely replenishment of cleaning materials.
- Assisted in resolving patient concerns related to housekeeping services promptly and professionally.
- Collaborated with other departments to align housekeeping efforts with overall facility goals.
- Served as a mentor to junior team members, offering guidance in best practices and sharing valuable insights gained from years of experience in the industry.
- Increased productivity by assigning tasks based on employee strengths, fostering an environment of teamwork and collaboration.
Housekeeping Supervisor
Heartsong Lodge and Resort
Pigeon Forge, TN
06.2023 - 09.2024
- Supervised daily housekeeping operations, ensuring high cleanliness standards throughout the resort.
- Trained and mentored new staff on effective cleaning techniques and safety protocols.
- Conducted regular inspections to maintain quality control and compliance with health regulations.
- Developed efficient cleaning schedules to optimize staff productivity and resource allocation.
- Managed inventory of cleaning supplies, ensuring availability while minimizing waste and costs.
- Led team meetings to communicate goals, share feedback, and foster a collaborative work environment.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Increased employee performance through effective supervision and training.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
Scheduling Coordinator
Dollywood Theme Park
Pigeon Forge, TN
03.2022 - 04.2023
- Managed daily scheduling for attractions, ensuring optimal staffing levels and guest experiences.
- Coordinated training sessions for new team members, enhancing onboarding efficiency and compliance.
- Streamlined communication between departments to improve scheduling accuracy and reduce conflicts.
- Developed and maintained scheduling software to track employee availability and shift assignments.
- Analyzed scheduling data to identify trends, recommending adjustments for improved operational performance.
- Facilitated weekly meetings with management to discuss staffing needs and upcoming events logistics.
- Implemented process improvements that increased overall team productivity and reduced scheduling errors.
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Worked with manager and supervisor to plan and coordinate production schedules.
- Optimized workflow by prioritizing tasks based on urgency and aligning staff assignments accordingly.
- Fostered a positive work environment by addressing employee schedule concerns in a timely manner and with empathy.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
Attractions Team Lead
Dollywood Theme Park
Pigeon Forge, TN
12.2021 - 08.2022
- Led daily operations, ensuring exceptional guest experiences and adherence to safety standards.
- Trained and mentored team members, fostering professional growth and enhancing performance.
- Streamlined workflow processes, improving efficiency in ride operations and guest interactions.
- Coordinated scheduling for staff, optimizing coverage during peak park hours.
- Implemented training programs focused on customer service excellence and operational best practices.
- Collaborated with management to develop strategic initiatives aimed at enhancing overall park experience.
- Resolved guest inquiries and concerns promptly, maintaining high satisfaction levels across diverse visitor demographics.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Attractions Trainer
Dollywood Theme Park
Pigeon Forge, TN
09.2020 - 12.2021
- Developed and delivered training programs for attractions staff, enhancing operational efficiency and guest experience.
- Mentored new trainers in safety protocols and best practices to ensure consistency across all attractions.
- Conducted assessments of training materials to align with evolving operational standards and guest expectations.
- Collaborated with management to identify skill gaps and implement targeted training initiatives for team improvement.
- Fostered a positive work environment by promoting open communication, teamwork, and constructive feedback among attraction staff.
- Fostered a culture of teamwork and communication among staff, promoting a positive work environment and operational success.
- Evaluated performance metrics to refine training strategies, driving continuous improvement within attraction operations.
- Cross trained staff on duties for multiple positions.
- Contributed to higher guest retention rates through exceptional staff training that ensured guests received an engaging and enjoyable experience at each attraction.
- Developed strong relationships with employees by actively engaging in dialogue during training sessions and offering support as needed.
- Led successful cross-training initiatives that enabled greater workforce flexibility in response to staffing needs across multiple attractions.
- Improved guest satisfaction by effectively training attraction team members on safety, customer service, and operational procedures.
Attractions Operator
Dollywood Theme Park
Pigeon Forge, TN
06.2019 - 09.2020
- Operated rides and attractions, ensuring guest safety and satisfaction during high-traffic periods.
- Provided exceptional customer service by addressing guest inquiries and resolving concerns promptly.
- Monitored ride performance, conducting regular inspections to uphold maintenance standards.
- Collaborated with team members to streamline operational workflows and improve ride efficiency.
- Analyzed guest feedback to identify areas for improvement in attraction operations and visitor experience.
- Provided excellent customer service, addressing guest inquiries and resolving issues promptly.
- Coordinated effectively with other departments such as maintenance and food services to ensure seamless integration of services throughout the park.
- Ensured the safety of all guests by closely monitoring attraction operations and responding quickly to any issues or concerns.
- Supported special events within the park by assisting with crowd control, entertainment scheduling, and other logistical tasks as needed.
- Demonstrated adaptability by quickly learning new attraction systems as they were introduced into the park''s lineup.
- Managed wait times effectively by implementing efficient boarding procedures and maintaining consistent ride operation speeds.
- Maintained attractions in optimal condition through regular inspections and thorough cleaning routines.
- Participated in daily team meetings to discuss goals, review performance metrics, and identify areas for improvement.
- Upheld strict safety standards, adhering to all relevant guidelines and regulations at all times.
Education
High School Diploma -
Penn Foster Career School
Scranton, PASkills
- Customer service focus
- Supervisory experience
- Health and safety compliance
- Employee motivation
- Scheduling expertise
- Strong leadership
- Customer service
- Cleaning and sanitation
- Customer service-focused
- Workload prioritization
- Training and mentoring
- Task assignment
- Team building
- Customer relationship management
- Chemical handling
- Guest relations
Timeline
Housekeeping Shift Supervisor
Fort Sanders Regional Medical Center
09.2024 - Current
Housekeeping Supervisor
Heartsong Lodge and Resort
06.2023 - 09.2024
Scheduling Coordinator
Dollywood Theme Park
03.2022 - 04.2023
Attractions Team Lead
Dollywood Theme Park
12.2021 - 08.2022
Attractions Trainer
Dollywood Theme Park
09.2020 - 12.2021
Attractions Operator
Dollywood Theme Park
06.2019 - 09.2020
High School Diploma -
Penn Foster Career School