Emelia Owen
Knoxville
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options with knowledge of current media trends and databases. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Dance Instructor
Miss Laura's School Of Dance
05.2022 - Current
- Planned routines for recitals and performances.
- Created healthy and safe learning environment for all students by implementing class rules and promoting mutual respect and gentle discipline.
- Planned, prepared, and delivered lesson plans introducing students to dance techniques and ballet positions.
- Assisted with coordination and administration of complete dance program.
- Worked with fellow teachers to devise and implement support plans to help students excel.
Guest Service Representative
Nothing Bundt Cakes
12.2022 - 08.2023
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Assembled, Decorated, and Packaged all retail and bakery items to cooperate standard
- Collaborated with team-members to operate at peak productivity
Food Preparation & Operation Handler
La Gondola Spaghetti House
05.2022 - 08.2022
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
- Managed time to juggle multiple meal preparations simultaneously and complete job duties on time.
- Communicated customer orders from the phone to the kitchen staff efficiently and effectively
Gymnastics Instructor
Peoria Elite Gymnastics Academy
05.2018 - 08.2018
- Maintained fun-filled atmosphere with class participants while remaining professional and focused on achievement.
- Promoted stretching, mobility work, and proper form to help athletes safely build strength.
- Developed lesson plans and routines for individual students to meet personal goals and abilities.
- Arranged and maintained gym equipment, setting aside unserviceable gym equipment for repair.
- Coordinated with other instructors and coaches to determine student advancement and progress.
- Assessed student progress and provided feedback to improve technique and performance.
Education
Bachelor Of Public Relations - Public Relations
The University of Tennessee - Knoxville
Knoxville, TN05.2026
High School Diploma -
Peoria Notre Dame High School
Peoria, IL05.2022
Skills
- Class Leadership
- Customer Service
- Mentoring
- Social Media Coordination
- Media Communications
- Product and Service Promotion
- Problem-Solving
- Decision-Making
- Promotions and Advertising
- Social Media Management
Timeline
Guest Service Representative
Nothing Bundt Cakes
12.2022 - 08.2023
Dance Instructor
Miss Laura's School Of Dance
05.2022 - Current
Food Preparation & Operation Handler
La Gondola Spaghetti House
05.2022 - 08.2022
Gymnastics Instructor
Peoria Elite Gymnastics Academy
05.2018 - 08.2018
Bachelor Of Public Relations - Public Relations
The University of Tennessee - Knoxville
High School Diploma -
Peoria Notre Dame High School
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