Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Emerson Mckenzie

Emerson Mckenzie

Decatur,TN

Summary

Dynamic Bartender with 4 years of experience in crafting high-quality cocktails and delivering outstanding service to develop loyal clientele. Proven ability to handle high customer volumes and maintain customer satisfaction in fast-paced environments. Strong multitasking skills, outgoing personality, and expertise in responsible alcohol service seeking to enhance guest experiences in a vibrant bar setting.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Office Administrator

Zen Nails & Spa
05.2024 - 12.2024
  • Greeted guests with a high level of professionalism, providing attentive and informed recommendations to ensure high levels of customer satisfaction
  • Coordinated appointment scheduling for 10-15 staff members, ensuring timely and clear communication with patrons to optimize efficiency
  • Maintained and updated client records with precision, contributing to efficient service delivery and client satisfaction

Bartender

Open Door Cafe
08.2020 - 07.2024
  • Fostered customer loyalty and repeat business by consistently delivering outstanding service and engaging in personable and professional interactions
  • Enhanced customer satisfaction by creating and delivering both high-quality cocktails and an outstanding overall experience
  • Created system for inventory management, ensuring that all bar products were fully stocked at all times
  • Trained and mentored new staff members on cocktail creation, customer service procedures, and product knowledge

Bartender

Meyer2Meyer Entertainment's Haunted Soiree
10.2023 - 11.2023
  • Successfully managed and served high customer volumes during high-demand periods, including special events, nights, and weekends
  • Created and delivered custom cocktail recipes for special themed event
  • Delivered efficient and friendly customer service in a fast-paced environment, enhancing customer satisfaction and driving positive reviews

Barista

Scooter's Coffee
10.2022 - 07.2023
  • Resolved customer concerns and complaints promptly and effectively, ensuring a positive experience for all patrons
  • Maintained a high standard of customer service by providing tailored food and beverage recommendations based on customer interests
  • Processed customer orders accurately and efficiently, handling cash, credit, and mobile payments with accuracy and attention to detail
  • Trained new baristas on coffee preparation techniques, customer service standards, and product information to ensure team-wide success

Education

Professional Actor Training Program -

Chattanooga State Community College
Chattanooga, TN
08.2022

Skills

  • Verbal and Written Communication
  • Multitasking
  • Time management
  • Responsible Alcohol Service
  • Relationship Development and Management
  • Mixology
  • Customer Service
  • Cash Handling
  • Inventory Management
  • Attention to Detail
  • Problem Solving
  • Time Management

Certification

Professional Bartender's Certificate, ABC Bartending Schools

Timeline

Office Administrator

Zen Nails & Spa
05.2024 - 12.2024

Bartender

Meyer2Meyer Entertainment's Haunted Soiree
10.2023 - 11.2023

Barista

Scooter's Coffee
10.2022 - 07.2023

Bartender

Open Door Cafe
08.2020 - 07.2024
Professional Bartender's Certificate, ABC Bartending Schools

Professional Actor Training Program -

Chattanooga State Community College
Emerson Mckenzie