Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
INTERNSHIP - INDIAN INSTITUTE OF PUBLIC ADMINSITRATION (IIPA) DELHI.
Timeline
Generic

Emil Philip J

Chennai

Summary

Self-motivated Relationship Officer skilled in providing extraordinary customer service internally and externally to develop relationships and create positive customer experiences. Excelling in communication and problem-solving, looking to transition into new field to further expand professional horizons. Committed to leveraging these transferrable skills to create positive impacts and drive success in new role.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Key Accounts Manager

Zomato
Chennai
03.2025 - 06.2025
  • Successfully established and nurtured strong relationships with newly onboarded restaurant partners, ensuring a smooth transition and long-term collaboration.
  • Strategically implemented ad campaigns with monthly spends ranging from ₹5K–₹10K, leading to a noticeable increase in order volumes for partner restaurants.
  • Designed and shared tailored growth plans to help partners scale sustainably in the coming months.
  • Maintained high responsiveness by promptly addressing partner queries, even during weekends and late-night hours, thereby building trust and dependability.
  • Scaled underperforming restaurant portfolios from 5 to 17 monthly orders through consistent support, performance tracking, and optimization strategies.
  • Orienting the restaurants in sustainable packaging of the food adhering to the SDGs of UN and company’s CSR policy.

Relationship Officer

World Vision India
Chennai
06.2021 - 04.2025
  • Handled around 300+ sponsors and donor in Virudhunagar Bal Jyothi project and Nirmal Area development project, Telangana impacting 6000+ beneficiaries.
  • Capturing all the client data in the internal customer relationship management tool (IDMS).
  • Generating day-to-day, weekly and monthly reports and dashboards which are shared with internal and external stakeholders for audit purpose.
  • Performing cold calls with the available client data base, building rapport with potential customers and establishing a pipeline for possible conversion.
  • Visiting high end clients in person to recognize and facilitate their contribution for the organization through promoting upgrade and upsell.
  • Cultivating relationship with Sponsor to handle their day-to-day queries via Email and Phone.
  • Creating awareness about important social or environmental issues like and advocating for policy changes and reforms.
  • Identifying sponsor needs and promoting cross-selling services.
  • Conducting research and creating campaigns.
  • Maintaining and updating records of all interactions made with sponsors and colleagues.

Front Office Executive

House of Moves
Chennai
04.2019 - 09.2020
  • Managed front office phone systems, answering both internal and external calls regarding every information pertaining to the Dance Company.
  • Helped with the company's account maintenance and as well took care of all the banking formalities.
  • Also worked as a Dance Instructor choreographing for various age categories.
  • Managing reservations for classes and workshops.
  • Creating events and promoting them.
  • Responding to queries via phone.
  • Managing schedules and tasks.

Education

Master of Arts - Economics

Loyola College
Chennai, TN
03-2019

Bachelor of Art - Economics

Loyola College
Chennai, TN
04-2017

Skills

  • Quick learner
  • Teamwork
  • Rapport building
  • Adaptability
  • Time management
  • Strong Verbal communication
  • Effective multi-tasking
  • Service support
  • Cross-selling services
  • Customer relationship management
  • Cold calling
  • Upselling skills

Certification

Type Writing junior - 1st class in distinction, 11/01/24

Accomplishments

  • Received monthly incentives (MoM) for achieving meeting targets and increasing revenue per order by successfully upselling the long-distance fee on Zomato.
  • International certification in dance from "THE INTERANTIONAL DANCE COUNCIL - PARIS" - Level 1 Hip-Hop.
  • A winning choreographer of the very famous "JOHN BRITTO's DANCE COMPETITION"- 2016.
  • Gold Medalist - Crossbar Weightlifting.
  • Open State Softball Cricket Tournament 1st edition - Runners - 2021
  • Division 1 & 2 Gold Medalist - Basketball.
  • Division 2 Silver and Bronze medalist - Track events.

INTERNSHIP - INDIAN INSTITUTE OF PUBLIC ADMINSITRATION (IIPA) DELHI.

  • Worked as a Research Assistant under the guidance of Associate Professor Mrs. Kusum Lata (Uran & Regional planning)
  • Successfully presented a paper on "SMART CITIES & GEO SPATIAL INTELLIGENCE".

Timeline

Key Accounts Manager

Zomato
03.2025 - 06.2025

Relationship Officer

World Vision India
06.2021 - 04.2025

Front Office Executive

House of Moves
04.2019 - 09.2020

Master of Arts - Economics

Loyola College

Bachelor of Art - Economics

Loyola College

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Emil Philip J