Emily Anderson
Chattanooga
Summary
High performing CBA III with a strong foundation in Business Administration, dedicated to delivering exceptional support to customers and colleagues. Known for reliability and adaptability, with proven ability to quickly learn and implement new skills. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
8
8
years of professional experience
Work History
Customer Benefits Advisor III
Unum
Chattanooga, TN
04.2024 - Current
- Assist customers with all aspects of filing and managing claims/ leaves and documenting cases accurately for internal business partners
- Provide clear guidance to customers on the benefits and leave services offered and administered by Unum
- Maintain high accuracy scores while meeting other metric goals set for CBAs
- Provide guidance to peers on handling complex cases and inquires as a mentor via the mentor line and chat
- Work with Seniors to assist peers with confidently returning to their position from leave as a Mentor for RAMPs
- Assist with various department projects and pilot programs while managing normal job duties
Customer Benefits Advisor III
Unum
Chattanooga, TN
04.2024 - Current
- Assist customers with all aspects of filing and managing claims/ leaves and documenting cases accurately for internal business partners
- Provide clear guidance to customers on the benefits and leave services offered and administered by Unum
- Maintain high accuracy scores while meeting other metric goals set for CBAs
- Provide guidance to peers on handling complex cases and inquires as a mentor via the mentor line and chat
- Work with Seniors to assist peers with confidently returning to their position from leave as a Mentor for RAMPs
- Assist with various department projects and pilot programs while managing normal job duties
Credentialed Emergency Responder- Disaster Animal Response Team (DART)
Tennessee Department of Agriculture
Hamilton County, TN
08.2017 - Current
Chiropractic Assistant
100% Chiropractic
Chattanooga, Tennessee
04.2023 - 12.2023
- Provide high quality patient care and education with every patient interaction
- Manage all aspects of patient accounts, including scheduling, auditing, collections, and care plans
- Manage office flow, patient schedule, record keeping, data entry, office presentation, and insurance cases
Veterinary Nurse
Banfield Pet Hospital, MARS Inc.
Arlington, Texas
08.2018 - 01.2021
- Monitored and cared for surgery patients, assisted DVMs with patients, tested and analyzed lab samples
- Recorded and maintained accurate notes of patient visits and client interactions
- Trained new hires on lab work, software skills, client education, communication, and customer service
Veterinary Assistant
Highway 58 Animal Hospital
Chattanooga, Tennessee
08.2017 - 04.2018
- Maintained sanitary conditions within the hospital, including cleaning and disinfecting kennels, exam rooms and surgery suites
- Handled client scheduling and phone calls, assisted with general inquiries and service offerings
- Provided assistance to DVMs with patient care and kept accurate documentation of patient visits
Education
MBA -
Middle Tennessee State University
Murfreesboro, TN12.2022
Bachelor of Science -
Middle Tennessee State University
Murfreesboro, TN05.2015
Associate of Science -
Chattanooga State Community College
Chattanooga, TN05.2013
Skills
- Excellent Customer Service
- Leadership skills
- Self motivation
- Teamwork and collaboration
- Attention to detail
- Adaptability and flexibility
- Effective communication
- Data analysis
- Critical thinking
Timeline
Customer Benefits Advisor III
Unum
04.2024 - Current
Customer Benefits Advisor III
Unum
04.2024 - Current
Chiropractic Assistant
100% Chiropractic
04.2023 - 12.2023
Veterinary Nurse
Banfield Pet Hospital, MARS Inc.
08.2018 - 01.2021
Credentialed Emergency Responder- Disaster Animal Response Team (DART)
Tennessee Department of Agriculture
08.2017 - Current
Veterinary Assistant
Highway 58 Animal Hospital
08.2017 - 04.2018
MBA -
Middle Tennessee State University
Bachelor of Science -
Middle Tennessee State University
Associate of Science -
Chattanooga State Community College