Emily Bates
Andersonville
Summary
Developed strong collaborative and multitasking skills in fast-paced environment, ensuring efficient handling of various tasks. Transitioning into new field with focus on leveraging problem-solving capabilities and adaptability. Seeking opportunities to apply and grow versatile skills in dynamic and supportive setting.
Overview
1
1
Certification
Work History
Associate
HomeGoods, TJX Companies
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes ensuring optimal stock levels were maintained.
- Managed a diverse team of professionals, fostering an inclusive work environment that encouraged collaboration and innovation.
- Enhanced customer loyalty programs, analyzing customer feedback for continuous improvement.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Handled cash register operations accurately, balancing drawers at the end of each shift.
Personal Care Assistant
CNS Cares
- Provided home health care to the American Workforce, including Veterans of the United States Armed Services, Worker Compensation Claims, and former energy workers who desire to remain independent within their homes
- Adhered to HIPAA regulations when dealing with confidential information
- Assisted patients with eating, bathing, and grooming, supporting activities of daily living
- Utilized computer systems for charting patient data
- Reported changes in patient status to nursing staff
- Promoted personal safety and a safe environment for patients
Step-down Patient Care Technician
Tennova North Knoxville Medical Center
- Monitored vital signs such as temperature, pulse rate, respiration rate, blood glucose, and blood pressure of medically complex patients
- Adhered strictly to HIPAA regulations when handling confidential information
- Assisted patients with eating, bathing, and grooming, supporting activities of daily living
- Utilized computer systems for charting patient data
- Performed hourly rounds and responded promptly to call lights
- Responded promptly to emergencies using established protocols
- Placed ECGs for observing, monitoring, and documenting cardiac arrhythmias
- Reported changes in patient status to nursing staff in a timely manner
Crisis Assistant
Anderson County Schools
- Ensure behavior support plans are being monitored and determine if the plan is being effective or in need of revision.
- Provide replacement behavior training with students and model how to continue the training to building level staff.
- Provide social/emotional learning opportunities to students and train building level staff in developing a social/emotional learning path for individual students.
- Assist teachers, secretaries and clerical personnel when needed
- Achieve and maintain certification in district-approved behavior intervention training program that requires the demonstration of proper physical and verbal de-escalation techniques used during a potential crisis situation.
- Demonstrate an understanding of research based instructional strategies for students with severe behavioral challenges by implementing individualized strategies with reliability and validity.
- Keep and maintain reliable and valid data on behavioral programs and systematic reinforcement systems.
Education
University of Mary Washington
Fredericksburg, VAHigh School Diploma -
Anderson County High School
Clinton, TN05.2020
Skills
- HIPAA Compliance Knowledge
- Hospital Experience
- Data Entry
- Medical Terminology
- Crisis Intervention
- Customer service
- Attention to detail
- Recording Vital Signs
- Quality Patient Care
- Collaborative Teamwork
Certification
BLS Certification
Timeline
BLS Certification
Associate
HomeGoods, TJX Companies
Personal Care Assistant
CNS Cares
Step-down Patient Care Technician
Tennova North Knoxville Medical Center
Crisis Assistant
Anderson County Schools
University of Mary Washington
High School Diploma -
Anderson County High School
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