Emily Black
Tullahoma
Summary
Professional team-oriented worker with consistent record of supporting operational goals and achieving results. Adept at fostering strong team collaboration and adapting to changing needs efficiently. Known for reliability and proactive approach, leveraging effective communication and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Team Lead
Shell Gas Station
12.2024 - Current
- Oversaw daily operations, ensuring team adherence to protocols and timelines.
- Mentored team members, fostering skill development and enhancing overall performance.
- Streamlined workflows by implementing process improvements, increasing efficiency across tasks.
- Coordinated project assignments, aligning resources with project goals and deadlines.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Trained new team members by relaying information on company procedures and safety requirements.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
Waitress Trainer
Barrel House BBQ
12.2023 - 12.2024
- Trained new waitstaff in service standards and menu knowledge, enhancing team performance.
- Developed training materials that streamlined onboarding processes for new hires.
- Mentored junior staff to improve customer service skills and promote teamwork.
- Evaluated staff performance through regular feedback sessions, fostering a culture of continuous improvement.
- Implemented best practices in service delivery, resulting in increased customer satisfaction ratings.
- Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
- Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
Manager
The Daily Fun Spot
10.2020 - 11.2022
- Assisted in managing daily operations and team activities to ensure smooth workflow.
- Supported project planning and execution by coordinating resources and schedules effectively.
- Learned company policies and procedures to provide accurate information to team members.
- Maintained organized documentation for projects, improving accessibility and compliance.
- Adapted quickly to new tools and systems, enhancing overall operational efficiency.
- Contributed to team meetings by sharing insights and suggesting process improvements.
- Managed and motivated employees to be productive and engaged in work.
Education
High School Diploma -
Moore County High School
Lynchburg, TN05-2021
Skills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
Timeline
Team Lead
Shell Gas Station
12.2024 - Current
Waitress Trainer
Barrel House BBQ
12.2023 - 12.2024
Manager
The Daily Fun Spot
10.2020 - 11.2022
High School Diploma -
Moore County High School