Emily Brown
Johnson City
Summary
6+ years of working experience. Highly trained in customer service, ensuring high levels of customer satisfaction and retention. 5+ years of working with children to further their education.
Overview
4
4
years of professional experience
Work History
Retail Sales Associate
Cracker Barrel Old Country Store
03.2025 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Provided exceptional customer service, leading to repeat store visits and enhanced customer loyalty.
After-School Tutor
Happy Valley Elementary School
08.2023 - Current
- Improved students'' overall academic performance by providing one-on-one tutoring in various subjects.
- Assisted students with homework assignments, ensuring timely completion and thorough understanding of concepts.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Boosted students'' confidence in their abilities through positive reinforcement and constructive feedback.
- Created engaging study materials to help reinforce key concepts for better retention.
- Supported students with helpful study habits and exam strategies.
- Fostered a comfortable learning environment conducive to active participation and open communication.
- Tutored diverse groups of students to strengthen subject comprehension, boost confidence, and build important learning skills.
Retail Sales Associate
Belk Outlet
07.2023 - 08.2024
- Greeted customers and provided outstanding customer service.
- Increased sales floor efficiency by organizing merchandise and ensuring items were easy to locate.
- Assisted in setting up promotional displays to attract customer attention and boost sales.
- Engaged with customers on sales floor, offering assistance and improving shopping experience.
- Fostered positive shopping environment, greeting customers warmly and providing personalized assistance.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
- Enhanced store appearance and shopping experience with meticulous shelf organization and cleanliness.
Cashier
Publix
03.2022 - 08.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Barista
Starbucks
09.2021 - 02.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Cleaned counters, machines, utensils, and seating areas daily.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Education
No Degree - Elementary Education
East Tennessee State University
Johnson City, TN05-2027
High School Diploma -
Greeneville High School
Greeneville, TN05-2023
Skills
- Customer service
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Relationship building
- Critical thinking
- Student engagement
- Positive role model and mentor
- Conflict resolution
- Classroom instruction
- Work ethic and integrity
- Patience and empathy
- Reliability and punctuality
Timeline
Retail Sales Associate
Cracker Barrel Old Country Store
03.2025 - Current
After-School Tutor
Happy Valley Elementary School
08.2023 - Current
Retail Sales Associate
Belk Outlet
07.2023 - 08.2024
Cashier
Publix
03.2022 - 08.2023
Barista
Starbucks
09.2021 - 02.2022
No Degree - Elementary Education
East Tennessee State University
High School Diploma -
Greeneville High School
Similar Profiles
Jamaree WrightJamaree Wright
Grill Cook at Cracker Barrel Old Country StoreGrill Cook at Cracker Barrel Old Country Store
Treona PrezzyTreona Prezzy
Assistant Restaurant Manager at Cracker Barrel Old Country Store IncAssistant Restaurant Manager at Cracker Barrel Old Country Store Inc
Shawn VanoverShawn Vanover
Host, To-Go Specialist, Prep Cook, Expediter/Server Assistant at Cracker Barrel Old Country Store IncHost, To-Go Specialist, Prep Cook, Expediter/Server Assistant at Cracker Barrel Old Country Store Inc
Matthew RutherfordMatthew Rutherford
Avionics Electronics Technician at Bell Helicopter TextronAvionics Electronics Technician at Bell Helicopter Textron
Kaylee GillespieKaylee Gillespie
Rehabilitation Nursing Technician at Quillen Rehabilitation HospitalRehabilitation Nursing Technician at Quillen Rehabilitation Hospital