Emily Burgess

Working with our warehousing facilities to provide storage space for customers. Being the first point of contact for all leads that inquire about our services from phone calls to emails. Creating and maintaining detailed excel spreadsheets that show availability of space, growth or decrease of space by each location across the US, sending out monthly, weekly, and daily reports to leadership so every team member has access to review any changes. Working with transportation sales agents to promote areas that need to have space filled.

• Developed strong relationships with vendors and suppliers, negotiating better pricing and delivery terms for the company.
• Streamlined communication between departments by creating standardized templates for reporting updates on order status changes or delays.
• Increased pick-and-pack accuracy rates with thorough employee training and implementation of best practices.
• Managed inventory levels for optimal stock availability, reducing backorders and ensuring timely product delivery.
• Implemented a system for tracking and prioritizing urgent orders, ensuring timely delivery to meet customer expectations.
• Monitored progress of tasks to provide feedback for improvement.
• Developed standard operating procedures for team to follow and maintained records of activities.
• Before working in distribution, I worked for 1 year on the North American Truckload team. My job included providing rates for truckload shipments, collecting payments, tracking shipments for customers, and creating new accounts for customers while maintaining a positive customer experience for our established customers as well.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Contributed to sales growth by upselling products and services based on individual customer requirements.
• Conducted training sessions for new hires, ensuring consistent level of service across team.
• Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
• Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
• Boosted team morale by consistently recognizing colleagues' contributions and achievements.
• Cross training in multiple departments that lead to job changes within the company listed as follows: customer service representative, car rentals agent, service department office assistant, internet sales representative.

• Performed background, reference and credit checks as part of screening process of prospective tenants.
• Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
• Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
• Toured property with prospective tenants and provided wealth of information in regards to its key features.
• Established rapport with potential tenants during tours, highlighting community features tailored to their specific needs and preferences.
• Distributed and followed up on tenant renewal notices.
• Participated in property inspections to prepare for move-ins and move-outs.
• Generated leads through various marketing channels such as social media platforms, email campaigns, and print advertising materials.
• Resolved conflicts between tenants regarding noise, encroachments, and parking.
• Scheduled various contractors to complete needed work on vacant and occupied units.
• Streamlined administrative tasks such as lease renewals, rent collection, and tenant communication to maximize efficiency.
• Maintained detailed records of all leasing transactions for easy access during audits or internal reviews.
• Used Software to keep record of financial transactions and rental applications.
• Greeted clients, showed apartments, and prepared leases.
• Collected monthly rent payments and other fees, always properly recording, and processing money.

• Collaborated with physical therapists to develop comprehensive treatment plans addressing individual patient needs and goals.
• Followed all HIPAA rules and regulations regarding patient confidentiality.
• Educated patients on proper body mechanics, posture correction, and home exercise routines to prevent future injuries.
• Improved patient mobility by implementing personalized therapeutic exercise programs and manual therapy techniques.
• Developed effective communication skills while working with diverse populations of patients presenting various conditions such as neurological disorders or orthopedic issues.
• Implemented fall prevention strategies for elderly clients at increased risk of injury due to balance impairments.
• Adapted exercises to suit varied ages and abilities for personalized patient care.
• Assisted in reducing patient pain levels through targeted massage therapy, heat/cold treatments, and electrical stimulation.
• Developed strong patient rapport and trust through empathetic listening and consistent encouragement during the rehabilitation process.
• Contributed to overall clinic efficiency by assisting with equipment setup, inventory management, and patient scheduling as needed.
• Provided patient education on post-therapy care, leading to decreased instances of re-injury.
• Advocated for patient needs, ensuring that all therapy sessions were patient-centered and goal-oriented.
• Demonstrated proper body mechanics and patient handling techniques for patient transfers and positioning.

• Collaborated with physical therapists to develop comprehensive treatment plans addressing individual patient needs and goals.
• Followed all HIPAA rules and regulations regarding patient confidentiality.
• Educated patients on proper body mechanics, posture correction, and home exercise routines to prevent future injuries.
• Improved patient mobility by implementing personalized therapeutic exercise programs and manual therapy techniques.
• Maintained cleanliness and sanitation of clinic or treatment environment.
• Performed therapeutic massage, hot-cold packs placement, or electrical stimulation under direction of physical therapist.
• Implemented kinesiology taping to improve joint range of motion and reduce inflammation.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Helped customers complete purchases, locate items, and join reward programs.
• Assisted customers with returns, refunds and resolving transaction issues.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.
• Mentored new employees on cashier duties and best practices, improving overall staff performance.
• Provided backup support for other departments when needed, showcasing versatility within the retail environment.
• Strengthened team morale and cooperation by assisting coworkers during peak hours.