Emily Collins
Nashville
Summary
Proven leader and dedicated professional with a history of exceeding customer service expectations. Expert in cash handling and fostering positive work environments, demonstrated through improved accuracy and customer satisfaction. Skilled in multitasking and hospitality service, ensuring high-quality guest experiences.
Overview
8
8
years of professional experience
Work History
Server
Calypso Cafe
10.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Assistant Manager
CVS Pharmacy
02.2017 - 05.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Developed strong working relationships with staff, fostering a positive work environment.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Assistant Manager
Aldi
05.2019 - 06.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Education
Business Management
University of Texas San Antonio
San Antonio, TXSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Customer service
Timeline
Server
Calypso Cafe
10.2023 - Current
Assistant Manager
Aldi
05.2019 - 06.2023
Assistant Manager
CVS Pharmacy
02.2017 - 05.2019
Business Management
University of Texas San Antonio
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