Emily Collins
Nashville
Summary
Professional with high standards and results-driven approach. Skilled in team collaboration, adaptable to changing needs, and reliable. Proficiencies include administrative management, scheduling, budgeting, and staff coordination. Known for effective communication, problem-solving, and organizational skills. Knowledge of office software, scheduling, and resource allocation to drive operational success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Office Manager
Priority Roofing
06.2024 - Current
- In charge of all administrative needs and coverage, scheduling, emails, setup for monthly training classes, working hand in hand with GM for all tasks and needs.
- Currently in charge of 20+ person sales team, Project Manager small Team, and an admin.
- Covers scheduling of all roof jobs, close out of commissions, monthly budget reconciling and all QuickBooks tasks.
- Bank account monitoring, deposits, and card/receipt management across entire team.
East Coast Assistant Operations Manager
Total Home Roofing
10.2021 - 11.2023
- I previously managed an office and team of admin.
- We take customer calls, upload new job documents, complete admin and office tasks, pull permits and inspection information on new jobs, and any other day to day office tasks needed in the Jacksonville office specifically but also for all East Coast admin and locations.
- We oversee all scheduling, follow through with roofing jobs and all customer interactions.
- I also work directly with Production and Sales staff to smoothly take a new job from start to finish, and work through any problems between departments.
- My personal duties also oversee budgeting for the office, meeting deadlines, running reports on all Operations, and making sure we hit numbers necessary for the company's goals, while leading my team to success.
Internal Service Manager
Keith Pierson Toyota
10.2020 - 10.2021
- I was the sole advisor and manager in charge of all used car inspection, customer follow up for accessories or internal 'we owe' paperwork after car sale.
- I worked hand in hand with sales to schedule customers for 'we owe' services and service all used cars/trade ins on the lot, while also supervising all sublet work to new car sales.
Education
AICE - High School Diploma
Mandarin High School
Jacksonville, FL06.2014
Skills
- Phone etiquette
- Executive administrative support
- Accounts payable
- Budgeting
- Employee relations
- Payroll
- Account management
- Project scheduling
- Crew management
- Accounts receivable
- Calendar management
- Office Administration
- DocuSign
- Construction
- Project management
- Front desk
- System administration
- Process improvement
- Supervising experience
- Google Workspace
- Schedule management
- QuickBooks
- Vendor management
- Accounting
- Human resources
- CRM software
- Office management
- Project coordination
- Account reconciliation
- Data management
- Project planning
- Interviewing
- Relationship management
- Conflict management
- Organizational skills
- Office administration
- Customer relations
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Payroll processing
- Document management
- Payroll and budgeting
- Clerical support
- Relationship building
- Mail handling
- Scheduling
- Employee supervision
- Staff management
- Scheduling coordination
- Staff hiring
- Employee training
- Training and coaching
- Documentation and control
- Workflow optimization
- Expense reporting
Certification
- Driver's License, Not specified
- Certified Notary Public, 04/01/22 to 04/01/26
- BLS Certification, Not specified
- CPR Certification, Not specified
- First Aid Certification, Not specified
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Office Manager
Priority Roofing
06.2024 - Current
East Coast Assistant Operations Manager
Total Home Roofing
10.2021 - 11.2023
Internal Service Manager
Keith Pierson Toyota
10.2020 - 10.2021
AICE - High School Diploma
Mandarin High School