Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emily Fidler

Knoxville

Summary

I am excited to start working in the medical industry as a Clinical Medical Assistant. I have just completed my course work with ed2go and am setting up a time to take the NHA exam. From my past jobs I have learned to be hardworking, have exceptional communication skills, and a love for helping people.

Overview

5
5
years of professional experience

Work History

Server

P.F. Chang's Bistro
08.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Server

P.F. Chang's Bistro
02.2023 - 08.2024
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Office Coordinator

Sector 5 Digital
06.2022 - 01.2023
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
  • Tracked records, filed documents, and maintained communication between clients to manage office activities.
  • Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.

Dry Cleaner/Front Desk Receptionist

P-D-Q Dry Clean City
10.2021 - 10.2022
  • Enhanced customer satisfaction by providing efficient dry cleaning services and maintaining a clean, organized workspace.
  • Ensured timely delivery of completed orders by managing pickup and drop-off schedules effectively.
  • Improved overall efficiency by maintaining accurate records of customer transactions and inventory levels.
  • Maximized profitability with thorough attention to detail in garment inspection, pre-treatment, and post-cleaning quality checks.

Shift Leader

Urban Air Adventure Park
08.2020 - 06.2021
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.

Education

Certificate - Certified Clinical Medical Assistant Course

Ed2go
Online
04-2025

GED -

Texas Education Agency
Austin, TX
08-2021

Skills

  • Strong work ethic
  • Exceptional customer service
  • Guest engagement
  • Vital signs monitoring
  • HIPAA compliance
  • Patient confidentiality
  • Medical terminology
  • Healthcare ethics
  • EKG monitoring

Timeline

Server

P.F. Chang's Bistro
08.2024 - Current

Server

P.F. Chang's Bistro
02.2023 - 08.2024

Office Coordinator

Sector 5 Digital
06.2022 - 01.2023

Dry Cleaner/Front Desk Receptionist

P-D-Q Dry Clean City
10.2021 - 10.2022

Shift Leader

Urban Air Adventure Park
08.2020 - 06.2021

Certificate - Certified Clinical Medical Assistant Course

Ed2go

GED -

Texas Education Agency

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Emily Fidler