Emily Fitts
Christiana
Summary
Dynamic Front End Associate with over 30 years of retail experience, in enhancing customer experiences through exceptional service and product knowledge. Proven ability in inventory management and relationship building, consistently achieving high customer satisfaction and fostering a welcoming atmosphere. Adaptable team player dedicated to driving sales and operational success. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Overview
26
26
years of professional experience
Work History
Sales Associate
Heritage Jewelry
Shelbyville
02.2025 - Current
- Assisted customers in selecting jewelry pieces based on personal style and preferences.
- Provided detailed product knowledge to enhance customer shopping experience.
Receptionist Administrator
Results Physiotherapy
Murfreesboro
09.2024 - 02.2025
- Greeted visitors and clients, providing a welcoming environment.
- Managed incoming calls, directing them to appropriate personnel.
- Scheduled appointments and maintained organized calendars for staff.
- Verified patient insurance eligibility and benefits for various healthcare services.
Assistant Store Manager
Kays Jewelers
Millbury
04.2019 - 07.2023
- Assisted in managing daily store operations and team performance.
- Keyholder with all managerial responsibilities
- Assisted with minor jewelry repairs
- Created a customer first family type atmosphere with my 30 year of retail and 20+ years of jewelry knowledge
Sales Associate
Baxter's Fine Jewelry
Warwick
10.2018 - 03.2019
- Managed inventory by organizing displays and restocking merchandise as needed.
- Assisted customers with product selection, sizing and styling.
Store Manager
Firenza Jewelers
Lincoln
08.1999 - 08.2018
- Managed inventory levels and organized stock replenishment procedures.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Resolved customer complaints promptly and professionally to ensure satisfaction.
Education
Rhode Island College
Providence, RISkills
- Customer service
- Inventory management
- Visual merchandising
- Appointment scheduling
- Time management
- Product knowledge
- Adaptability
- Team collaboration
- Effective communication
- Relationship building
Timeline
Sales Associate
Heritage Jewelry
02.2025 - Current
Receptionist Administrator
Results Physiotherapy
09.2024 - 02.2025
Assistant Store Manager
Kays Jewelers
04.2019 - 07.2023
Sales Associate
Baxter's Fine Jewelry
10.2018 - 03.2019
Store Manager
Firenza Jewelers
08.1999 - 08.2018
Rhode Island College
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