Emily freeman
Buena Vista
Summary
Detail-oriented individual with a solid foundation in technical knowledge and customer service. Known for effective communication skills and a commitment to resolving customer complaints, ensuring high levels of satisfaction and repeat business.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
AUTO TIRE AND PARTS
Huntingdon
09.2023 - Current
- Assisted customers with product inquiries and order placements.
- Managed inventory by tracking stock levels and placing orders as needed.
- Maintained knowledge of automotive products to provide accurate information.
- Processed returns and exchanges according to company policies.
- Developed strong customer relationships to encourage repeat business.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved customer complaints through effective communication and problem-solving.
- Collaborated with team members to enhance customer service processes.
- Utilized point-of-sale systems for transactions and record keeping.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed positive relationships with customers through friendly interactions.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
- Identified opportunities for upselling additional products or services based on customer needs.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Collected deposits or payments and arranged for billing.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Supported sales team members to drive growth and development.
- Strengthened customer retention by offering discount options.
Assembly Line Production Worker
Hydrogear
Huntingdon
05.2022 - 09.2023
- Operated assembly line machinery for production of hydraulic components.
- Inspected finished products for quality and conformance to specifications.
- Trained new workers on safety protocols and equipment usage.
- Maintained cleanliness and organization of the work area to ensure safety.
- Reported equipment malfunctions and participated in troubleshooting efforts.
- Followed detailed work instructions to assemble parts accurately.
- Rotated through various positions on the assembly line as needed by management.
- Identified defective parts or items needing rework during inspections.
janitor
Granges
Huntingdon
05.2021 - 05.2022
- Maintained cleanliness of floors, restrooms, and common areas daily.
- Operated cleaning equipment such as vacuums and floor scrubbers efficiently.
- Disposed of waste and recyclables according to established guidelines.
- Restocked supplies in restrooms and break rooms regularly.
- Conducted routine inspections to identify cleaning needs and safety hazards.
- Followed safety protocols while handling cleaning chemicals and equipment.
- Sweep, mop and vacuum floors of all areas.
- Clean and sanitize restrooms, sinks, countertops and other surfaces.
- Empty wastebaskets and trash containers.
Dog Trainer
Mill Creek Kennels
Lavinia
05.2021 - 06.2021
- Utilized positive reinforcement techniques to encourage desired behaviors in dogs.
- Educated dog owners on effective training methods and care practices.
- Collaborated with pet owners to maintain consistency in training at home.
- Assessed individual dog behavior to identify specific training needs and goals.
- Developed customized training plans for diverse dog breeds and behavioral issues.
Education
High School Diploma -
Tennessee College of Applied Technology
McKenzie, TN08-2023
Skills
- Possess knowledge of metal parts and assemblies, production, materials management, manufacturing, cutting, fusing, measuring tools, equipment operation, logistics, and pneumatic tools
- Working knowledge of Windows 7, 10, and 11 operating systems, and Server 2016
- Working knowledge of Ubuntu, Ach, Gentoo, and CentOS
- Working knowledge of Cisco, Ubiquiti, and Netgear switches and routers
- Working knowledge of web filtering and pfSense, OPNsense, and Untangle firewalls
- Knowledgeable about printers, VLANs, DNS, and DHCP
- Security analyst, virus removal
- Customer relationship management
- Inventory management
- Order processing
- Product knowledge
- Data entry
- Effective communication
- Time management
- Adaptability
- Payment processing
- New teller training
- Money handling
- Strong teamwork
Certification
- Computer repair Technician Certificate
Timeline
Customer Service Representative
AUTO TIRE AND PARTS
09.2023 - Current
Assembly Line Production Worker
Hydrogear
05.2022 - 09.2023
janitor
Granges
05.2021 - 05.2022
Dog Trainer
Mill Creek Kennels
05.2021 - 06.2021
High School Diploma -
Tennessee College of Applied Technology
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