Emily Graves
Heiskell
Summary
•Led the gymnastics coaching team at Premier Athletics Knoxville, driving athlete performance and safety initiatives. Implemented strategic communication and injury prevention programs to elevate team success and individual progress. Cultivated a high-achievement culture that significantly improved gymnasts' confidence and skills.
•Developed skills in high-responsibility aquatic environment, focusing on safety and quick response. Strong ability to assess situations rapidly and implement effective solutions. Seeking to transition into new field, leveraging ability to maintain calm under pressure and ensure safety.
•Experienced with monitoring and ensuring safety of swimmers. Utilizes quick decision-making and effective communication to handle emergencies efficiently. Knowledge of CPR and first aid techniques, ensuring safe and secure environment for all pool users.
•Experienced with greeting and seating guests efficiently, managing reservations, and providing welcoming environment. Utilizes strong communication skills to ensure smooth interactions and guest satisfaction. Knowledge of handling guest inquiries and resolving issues promptly to maintain positive dining experience.
•Fast and pleasant Restaurant Busser comfortable working in fast-paced dining rooms. Skilled at providing quick table turnovers and service staff assistance.
Dedicated to supplying guests with clean, comfortable dining experiences.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server Assistant
Texas Roadhouse Restaurant
11.2024 - Current
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Enhanced customer dining experience by promptly clearing tables and efficiently resetting them for new guests.
- Maintained clean, safe and organized work environment to safeguard servers and patrons.
- Contributed to a positive team environment by working cooperatively with fellow server assistants and other restaurant staff members.
- Helped reduce turnover time for tables through quick yet thorough cleaning practices that met all sanitation guidelines.
Restaurant Hostess
Texas Roadhouse Restaurant
11.2024 - Current
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservation system to optimize table turnover and guest flow.
- Handled customer inquiries and concerns with professionalism and efficiency.
- Trained new host staff on operational procedures and service standards.
- Implemented improved seating arrangements to reduce wait times during peak hours.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
Lifeguard
Alice Bell Pool
05.2022 - Current
- Achieved high levels of swimmer safety through proactive monitoring and enforcement of pool regulations. Enhanced guest satisfaction by providing attentive customer service and resolving concerns. Responded to emergencies with speed and efficiency, minimizing potential harm. Reduced accident risks through diligent equipment inspections. Successfully organized engaging events, fostering a fun atmosphere while maintaining safety. Delivered first aid and CPR, ensuring immediate care during incidents.
- Conducted regular safety inspections of pool areas and equipment.
- Implemented strategies that reduced incident reports through proactive safety measures.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
Gymnastics Coach
Premier Athletics Knoxville
05.2023 - 01.2025
- Enhanced participant safety by implementing rigorous gym protocols, ensuring equipment reliability, and utilizing effective spotting techniques. Crafted individualized lesson plans and routines that addressed personal goals and abilities. Fostered student confidence through constructive feedback and tailored coaching strategies, resulting in improved team performance and individual athlete development.
- Evaluated athlete progress through regular assessments, ensuring consistent improvement and goal achievement.
- Cultivated positive relationships with athletes and parents, enhancing retention rates and community engagement.
Front of House Employee
Chick-Fil-A Restaurant
04.2022 - 10.2024
- Maintained clean and inviting environment for guests. Assisted in high-pressure situations while delivering excellent service standards. Enhanced customer satisfaction through attentive service and prompt responses to inquiries. Completed opening and closing duties to prepare restaurant for daily operations. Created welcoming atmosphere by greeting guests warmly. Supported training of new front of house employees on company policies and customer service techniques. Fostered inclusive work environment by collaborating with diverse colleagues and addressing conflicts professionally.
- Monitored cleanliness and organization of dining areas, ensuring compliance with health regulations and safety standards.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Balanced daily cash drawers accurately while adhering to proper cash handling procedures set forth by management.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
Education
Associate of Applied Science - Radiologist
Roane State Community College
Oak Ridge, TNHigh School Diploma - undefined
Rivers Edge Christian Academy
Knoxville05.2024
Skills
- Strong work ethic
- Customer service
- Positive demeanor
- Multitasking and organization
- Phone etiquette
- First aid training
- Lifeguard certification
- Patience and empathy
- CPR and AED training
- Public safety
- Emergency response
Certification
- First Aid/CPR Certified
- AED certified
Timeline
Server Assistant
Texas Roadhouse Restaurant
11.2024 - Current
Restaurant Hostess
Texas Roadhouse Restaurant
11.2024 - Current
Gymnastics Coach
Premier Athletics Knoxville
05.2023 - 01.2025
Lifeguard
Alice Bell Pool
05.2022 - Current
Front of House Employee
Chick-Fil-A Restaurant
04.2022 - 10.2024
High School Diploma - undefined
Rivers Edge Christian Academy
Associate of Applied Science - Radiologist
Roane State Community College