Emily Hale
Chattanooga
Summary
Dynamic professional with a proven track record, specializing in client relationship management and analytical problem solving. Excelled in leading successful implementations and enhancing client satisfaction. Skilled in both meticulous attention to detail and effective communication, I consistently drove positive outcomes and streamlined operations, demonstrating a rapid learning ability and a proactive approach to challenges.
Overview
25
25
years of professional experience
Work History
Client Account Support Senior Analyst
Cigna Healthcare
Chattanooga
06.2019 - 02.2025
- Led implementation efforts for under-500 Facets groups.
- Facilitated annual enrollment discussions with clients and brokers.
- Directed successful accounts setup by liaising with key teams including sales and underwriting.
Account Installation Lead Representative
Cigna Healthcare
Chattanooga
10.2016 - 06.2019
- Delivered client support by addressing inquiries and resolving issues.
- Ensured client satisfaction through effective problem solving.
- Supported clients in navigating annual enrollment processes and delivered continuous benefit and eligibility support year round.
- Managed client service operations while maintaining a dedicated book of business as a Client Service Manager.
Customer Service Advocate
Cigna Healthcare
Chattanooga
10.2014 - 10.2016
- Supplied guidance on benefits, claims administration, and eligibility details to both costumers and healthcare teams.
- Resolved customer issues promptly with attention to accuracy and effectiveness.
- Managed more complex benefits inquiries.
Sales Associate
Jared The Galleria Of Jewelery
Chattanooga
07.2014 - 12.2014
- Guided clients through the process of choosing high-quality jewelry and watches.
- Collaborated on designing unique pieces and conducting repairs.
- Maintained consistent communication with customers about recent transactions and event schedules.
Sales Team Manager
Belkin
Chattanooga
12.2010 - 06.2014
- Managed a team of 10+ employees in various departments.
- Focused on driving sales and providing excellent customer service.
- Developed and coached associates while increasing sales and credit performance within my departments.
- Spearheaded inventory management initiatives to minimize shrink year over year.
- Organized multiple promotional events at retail and external locations.
Office Assistant
Buhrman & Associates
Chattanooga
08.2009 - 11.2010
- Oversaw management of client files.
- Managed the billing and the filing for the company.
- Prepared various legal documents.
Team Leader
Target
Chattanooga
04.2000 - 01.2009
- Supervised various sections of the sales floor and front end.
- Delivered high-quality customer interactions while achieving sales goals.
- Efficiently implemented floor arrangements.
- Performed all opening and closing procedures to ensure store readiness.
- Mentored both associates and team leads.
Education
Bachelor of Science - Early Childhood Education: Pre-K - 4
University of Tennessee At Chattanooga
Chattanooga, TN12-2005
Skills
- Meticulous Attention to Detail
- Rapid Learning Ability
- Client Relationship Management
- Organizational Skills
- Focused Time Management
- Analytical Problem Solving
- Effective Multi-Tasking
- Trend Analysis
- Proactive Self-Starter
- Training and development
- Effective Oral and Written Communication
- Proficient in Computer Applications
Timeline
Client Account Support Senior Analyst
Cigna Healthcare
06.2019 - 02.2025
Account Installation Lead Representative
Cigna Healthcare
10.2016 - 06.2019
Customer Service Advocate
Cigna Healthcare
10.2014 - 10.2016
Sales Associate
Jared The Galleria Of Jewelery
07.2014 - 12.2014
Sales Team Manager
Belkin
12.2010 - 06.2014
Office Assistant
Buhrman & Associates
08.2009 - 11.2010
Team Leader
Target
04.2000 - 01.2009
Bachelor of Science - Early Childhood Education: Pre-K - 4
University of Tennessee At Chattanooga
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