Emily Howse

To whom it may conceron,

• I’d first like to thank you for taking the time to read & look into me for your consideration. I have done customer care for TLC for 3 years. I am looking to get out of the healthcare field but stay in customer care, my only option is to work remotely as I am the only one to take care of my house animals & birds. I started working doing tutoring & babysitting at 14 for two children.
• There I learned how to be patient, & kind regardless of the situation, empathy & compassion & how to keep calm under pressure. I then at 16 started working customer service at a grocery store when my mom was hospitalized for awhile so with a gofundme & that job I was able to show resilience to provide and care for my family. There I learned about people skills, how to talk & address someone accordingly, & am able to de escalate a situation with ease, while being able to try to connect with the customer & get their situations handled fast & efficiently. I then started working for TLC home healthcare's company as a customer service representative and excelled taking calls & scheduling patients, handling payroll & hours, & booking our team out to clients to care for them, where I got the chance to apply my skills. I look forward to your consideration, if you take a chance on me I promise you will not regret it!
• I am a hard worker & am ready to prove myself to you & your company. As well as able to list my previous company’s references.I was a Customer Service Manager with TLC Home Health Care, adept at training and mentoring staff to enhance performance and resolve complaints effectively. Proven track record in client relations and retention, fostering loyalty through proactive problem-solving and exceptional communication skills. Passionate about improving processes and dedicated to delivering outstanding customer experiences.