Emily Lawson
Lenoir City
Summary
Dynamic professional prepared for this role with a proven track record at McNabb, excelling in client support and staff leadership within Client Benefits. Adept at team building and documentation. My attention to detail and collaborative approach fosters a motivated team environment.
Proven ability to guide teams towards achieving objectives and enhancing productivity. Reliable and adaptable, fostered collaborative environment. Known for strategic planning and conflict resolution.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
19
19
years of professional experience
Work History
Clinic Customer Service and Benefits Team Leader
McNabb
10.2019 - Current
- Investigates and resolves issues relating to and arising from referral/billing process that interrupts delivery of care to a client or the reimbursement for services rendered.
- Determines client eligibility.
- Management and Reporting.
- Facilitate onboarding and development for new hires in the Client Relations Department with my Client Benefits team.
Assistant Teacher
Knoxville-Knox County Head Start
03.2018 - 10.2019
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised breakfast, recess, lunch, nap time and daily student intake and dismissal.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly and appropriately.
- Completed daily reports, meal count sheets, and attendance logs.
- Transported students to and from school via school bus.
- Facilitated field trips.
Sales Manager
WillieBakery
05.2009 - 02.2018
- Participated in distribution, manufacturing, and selling of wholesale products while managing shipping and receiving.
- Increased sales revenue by developing and implementing effective sales strategies via Social Media.
- Assisted with purchasing merchandise.
- Data entry in Quickbooks, received payments.
- Showcased products and services at Trade Shows.
- Utilized Quickbooks for sales and merchandise.
Preschool Teacher
La Petite Academy
05.2006 - 04.2013
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted manager in all aspects of business operations.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Maintained organized, fun and interactive classroom to help children feel safe.
Education
Bachelor of Science - Early Childhood Development
University of Tennessee
Knoxville, TNAssociate of Science - Nursing
Lincoln Memorial University
Knoxville05-2013
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- Documentation and reporting
- Team building
- Client support
- Performance evaluations
- Multitasking Abilities
- Idea development and brainstorming
Timeline
Clinic Customer Service and Benefits Team Leader
McNabb
10.2019 - Current
Assistant Teacher
Knoxville-Knox County Head Start
03.2018 - 10.2019
Sales Manager
WillieBakery
05.2009 - 02.2018
Preschool Teacher
La Petite Academy
05.2006 - 04.2013
Bachelor of Science - Early Childhood Development
University of Tennessee
Associate of Science - Nursing
Lincoln Memorial University
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